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User Guide for the SoundPoint IP 32x/33x Desktop Phone
Audio
Symptom | Problem | Corrective Action |
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There is no audio on the | The connections are not correct. | Do one of the following: |
headset. |
| • Ensure the headset is plugged into the |
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| jack marked Headset at the rear of the |
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| phone. |
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| • Ensure the headset amplifier (if |
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| present) is turned on and/or the |
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| volume is correctly adjusted. If the |
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| amplifier uses batteries, check that |
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| they are fully charged. |
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You are using a headset and the | There may be an issue with the | Do the following: |
people you call hear echo. | echo cancellation feature of your | • Press the Menu key, than select |
| headset. | |
| Settings > Basic > Preferences > | |
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| Headset > Echo Cancellation. |
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| • Using the arrow keys, select Enabled, |
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| and then press the Select soft key. |
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Testing Phone Hardware
Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, speaker, handset,
To test your phone hardware:
>>Press , and then select Status > Diagnostics > Test Hardware > Audio Diagnostics, Keypad Diagnostics, or Display Diagnostics.
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