Polycom IP 33x, IP 32x manual Audio, Testing Phone Hardware

User Guide for the SoundPoint IP 32x/33x Desktop Phone

Audio

Symptom	Problem	Corrective Action
There is no audio on the	The connections are not correct.	Do one of the following:
headset.		• Ensure the headset is plugged into the
		jack marked Headset at the rear of the
		phone.
		• Ensure the headset amplifier (if
		present) is turned on and/or the
		volume is correctly adjusted. If the
		amplifier uses batteries, check that
		they are fully charged.
You are using a headset and the	There may be an issue with the	Do the following:
people you call hear echo.	echo cancellation feature of your	• Press the Menu key, than select
	headset.
		Settings > Basic > Preferences >
		Headset > Echo Cancellation.
		• Using the arrow keys, select Enabled,
		and then press the Select soft key.

Testing Phone Hardware

Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, speaker, handset, third-party headset (if present), keypad mappings, and LCD display. See your system administrator for instructions on how to perform these tests.

To test your phone hardware:

>>Press , and then select Status > Diagnostics > Test Hardware > Audio Diagnostics, Keypad Diagnostics, or Display Diagnostics.

5 - 8