Polycom IP 32x, IP 33x manual SIP-B Automatic Call Distribution

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Using the Advanced Features of Your SoundPoint IP 32x/33x Phone

This chapter provides operating instructions for the advanced features of the

SoundPoint IP 32x/33x phone. This chapter contains instructions on:

•SIP-B Automatic Call Distribution

•Using Multiple Call Appearances

•Using Buddy Lists

•Restarting Your Phone

To customize your phone, refer to Customizing Your SoundPoint IP 32x/33x Phone on page 2-1. To read about the phone’s basic features, refer to Using the Basic Features of Your SoundPoint IP 32x/33x Phone on page 3-1.

If you require additional information or assistance with your new phone, contact your system administrator.

SIP-B Automatic Call Distribution

Note	ACD is not available on all call servers. For more information, contact your system
	administrator.

Automatic call distribution (ACD) systems allow companies that handle a lot of incoming phone calls to direct them to a person who is able to talk at the earliest opportunity.

The SoundPoint IP 32x/33x phone allows:

•ACD login and logout

•ACD agent available and unavailable

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