Troubleshooting Your SoundPoint IP 32x/33x Phone

 

 

 

Displays

 

 

 

 

 

Symptom

Problem

Corrective Action

 

 

 

There is no display.

Power is not correctly applied to

Do one of the following:

The display is incorrect.

the SoundPoint IP 32x/33x

Check that the screen is illuminated.

phone.

The display has bad contrast.

Make sure the LAN cable is inserted

 

 

 

properly at the back of the phone (try

 

 

unplugging and re-inserting the

 

 

cable).

 

 

If using Power over Ethernet (PoE),

 

 

have your system administrator check

 

 

that the switch is supplying power to

 

 

the phone.

 

 

 

 

The contrast needs adjustment.

Do one of the following:

 

 

Refer to Changing the Display

 

 

Contrast on page 2-3.

 

 

To obtain a default level of contrast,

 

 

restart the phone. (Refer to * on page

 

 

*).

 

 

 

 

Outbound or inbound calling is

Do one of the following:

 

unsuccessful.

Place a call to the phone under

 

 

investigation. Check that the screen

 

 

indicates incoming call information.

 

 

Lift the handset. Ensure the dial tone

 

 

is present and place a call to another

 

 

extension or number. Check that the

 

 

screen changes in response.

 

 

 

The display flickers.

A certain type of older

Do one of the following:

 

fluorescent lighting causes the

Move the SoundPoint IP 32x/33x SIP

 

display to appear to flicker.

 

phone away from the lights.

 

 

 

 

Replace the lights.

 

 

 

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Polycom IP 32x, IP 33x manual Displays, Contrast on