![](/images/new-backgrounds/1140662/140662151x1.webp)
User Guide for the SoundPoint IP 32x/33x Desktop Phone
Symptom | Problem | Corrective Action |
|
|
|
The phone does not ring. | Ring setting or volume is low. | Do one of the following: |
|
| • Adjust the ringing level from the front |
|
| panel using the volume up/down keys. |
|
| • Check status of Handset, Headset (if |
|
| connected), and |
|
| Speakerphone. |
|
|
|
| Outbound or inbound calling is | Do one of the following: |
| unsuccessful. | • Place a call to the phone under |
|
| investigation. Check that the screen |
|
| indicates incoming call information. |
|
| • Lift the handset. Ensure the dial tone |
|
| is present and place a call to another |
|
| extension or number. Check that the |
|
| screen changes in response. |
|
|
|
| You turned off the ringer. | Do one of the following: |
|
| • During an incoming call, lift the |
|
| handset, press the Speakerphone |
|
| key, or press the Headset key to |
|
| obtain a dial tone. |
|
| • Press the ringing Line Key or the |
|
| Answer soft key to answer the call. |
|
|
|
“Service Unavailable” appears | The user pressed the New Call | Check with your system administrator to |
on the screen. | soft key, dialed a number with the | see when your phone will be registered. |
| handset |
|
| make a call from the contact |
|
| directory when the phone was |
|
| not registered. |
|
|
|
|
5 - 6