TROUBLESHOOTING

Service and Support

If you have any questions or problems with the UPS, call your Local Distributor or the Help Desk at one of the following telephone numbers and ask for a UPS technical representative.

United States: 1-800-843-9433 or 1-919-870-3028

Canada:1-800-461-9166 ext 260

All other countries: Call your local service representative

Please have the following information ready when you call for service:

SModel number

SSerial number

SFirmware version number

SDate of failure or problem

SSymptoms of failure or problem

SCustomer return address and contact information

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EATON Powerware® 9155 Parallel UPS (8–15 kVA) User’s Guide S 164201592 Rev C www.powerware.com