Promise Technology TX4000 user manual Installation Issues, Post-Installation

Models: TX4000

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FastTrak TX4000 User Manual

Installation Issues

(Capacity, Booting)

Q:Why are some drives recognized by the FastTrak TX4000 Array Setup utilities with only partial capacity?

A:Some hard drives ship with a jumper that reduces the addressable capacity of the drive to prevent problems with older systems that don’t support larger drives. Consult your hard drive documentation to set the jumper so that you can use the full capacity of the drive.

Q:How can I change the system boot sequence in order to boot from the FastTrak TX4000 array?

A:The boot sequence is controlled by the system BIOS. As far as the system BIOS is concerned, the FastTrak TX4000 controller and defined arrays are categorized as a SCSI device. This allows you to set the boot sequence in your BIOS setup utility to boot from SCSI first, rather than IDE.

If there are multiple SCSI add-in controllers in the system, then the boot sequence among them will be determined exclusively by their PCI slot priority. PCI slot #1 will be first, slot #2 second, etc. Put the FastTrak TX4000 controller in the PCI slot where it will be accessed ahead of other SCSI controllers if you want to boot from the array.

Q:How can I change the boot sequence between a PCI SCSI card and the FastTrak TX4000 RAID array?

A:Since all PCI devices are PnP, it is difficult to determine which device is addressed first. Some newer motherboard BIOSes have advanced options that identify devices and allow you to select which device will be assigned resources first. Otherwise you may have to physically switch the device cards on the PCI slots so that the boot device is in the highest priority slot number (see previous question).

Post-Installation

Q: Why can’t I see the drives on the FastTrak TX4000 under FDISK?

A:You have not created an array yet. If no array has been created, the system will not recognize drive(s) attached to the FastTrak TX4000.

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Promise Technology TX4000 user manual Installation Issues, Post-Installation