Section 5
Troubleshooting
5.1
Problems After Installation
There are two basic types of installation problems that can cause your QCP/QSB23xx HBA to function incorrectly: hardware problems and Fibre Channel problems. The following section provides itemized checklists to help you determine why your QCP/QSB23xx HBA is not functioning.
5.2
Hardware Problem Checklist
■Are all of the circuit cards installed securely in the system?
■Are all of the cables securely connected to the correct connectors? Be sure that the FC cables that attach from the QCP/QSB23xx HBA connectors to the device are connected correctly. For example, the optical transmit connector on the QCP/QSB23xx HBA must be connected to the optical receive connector on the device. Some connectors require a firm push to ensure proper seating. An easy way to check for correct seating is to switch the connectors on either the QCP/QSB23xx HBA or the device, then restart your system.
■Is the QCP/QSB23xx HBA installed correctly? Is it seated firmly in the slot?
■Check for interference due to nonstandard PCI connectors.
■Are all external peripherals properly powered up?
5.3
Fibre Channel Problem Checklist
■Were all of the FC devices powered up before you powered up the PC?
■Check that all cables are properly connected.
■Some Fibre Channel switches support zoning. Make sure that your switch is configured correctly.
■Make sure that the data rate of the QCP/QSB23xx HBA matches the target device. For example, if the QCP/QSB23xx HBA data rate is 2 Gb, the target device must also be set to 2 Gb.
