RCA CC6394 Customer Assistance and Service, Returning equipment to Thomson for repair or exchange

Other Information

Customer Assistance and Service

You can reach Thomson at the following number:

800-283-6503

(Toll free inside U.S.A.)

Our toll-free camcorder number operates from 8 a.m. to 5 p.m. CST Monday – Friday for U.S. customers only

Thomson provides a toll-free telephone number to help with any problems encountered with the camcorder. Many problems can be diagnosed over the phone, but, if necessary, repair or replacement will be arranged. For faster service, have the camcorder’s model/serial number and date of purchase ready when you call. If your unit is out of warranty, we will quote the cost of a repair or replacement unit to you.

Returning equipment to Thomson for repair or exchange

If we are unable to resolve your problem over the phone, we will gladly service your unit or exchange it for a new or refurbished camcorder. Refer to the limited warranty on the reverse side to learn about your specific rights and responsibilities.

Always consult Thomson and get a Service Request number before returning anything! Obtain a Service Request (SR) number from the telephone representative before returning your equipment to avoid delays, accounting errors, or even loss of your unit.

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