Troubleshooting

Message

Causes and solutions

 

 

Selected file is currently in use.

You cannot delete the password of a

 

 

Cannot change password.

file whose status is “Waiting...” or

 

 

 

that is being edited with DeskTop-

 

 

 

Binder. Delete the password after

 

 

 

canceling delivery or completing ed-

 

 

 

iting.

 

 

 

 

 

 

Selected file is currently in use.

You cannot change the user name for

 

 

Cannot change user name.

a file whose status is “Waiting...” or

 

 

 

that is being edited with DeskTop-

 

 

 

Binder. Change the user name after

 

 

 

canceling delivery or completing ed-

 

 

 

iting.

 

 

 

 

 

 

Selected file is currently in use.

You cannot delete a file whose status

 

 

Cannot delete it.

is “Waiting...” or that is being edited

 

 

 

with DeskTopBinder. Delete the file

 

 

 

after canceling delivery or complet-

 

 

 

ing editing.

 

 

 

 

 

 

Selected files contain file(s) that

You have tried to delete files without

 

 

the user does not have access privi-

the authority to do so. The files can

 

 

leges to. Please note that only the

be deleted by the file administrator.

 

 

files with access privileges will be

To delete a file which you are not au-

 

 

thorized to delete, contact the file ad-

 

 

deleted.

 

 

ministrator.

 

 

 

 

 

 

 

 

 

Sender's name is not selected. Please

A sender's name should be specified

 

 

specify sender's name.

before sending e-mail. Send e-mail

 

 

 

after specifying the sender's name.

 

 

 

 

 

 

Sending the data has failed. The data

A network error has occurred and a

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will be resent later.

file was not sent correctly. Wait until

 

 

 

 

sending is retried automatically after

 

 

 

the preset interval. If sending fails

 

 

 

again, consult the network adminis-

 

 

 

trator.

 

 

 

 

 

 

Sending the data has failed. To con-

While a file was being sent, a net-

 

 

firm the result, check [Scanned Files

work error occurred and the file

 

 

Status].

could not be sent correctly. Try the

 

 

 

operation once more.

 

 

 

If the message is still shown, the net-

 

 

 

work may be crowded. Consult the

 

 

 

network administrator.

 

 

 

If multiple files were sent, use the

 

 

 

Scanned Files Status screen to check

 

 

 

for which file the problem occurred.

 

 

 

See p.28 “Checking the E-mail Re-

 

 

 

sults”, p.41 “Checking the Scan to

 

 

 

Folder Results”, or p.67 “Checking

 

 

 

the Status of Delivery”.

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