Troubleshooting

When an Error Message Appears on the Client Computer

This section describes the main possible causes and solutions for error messages displayed on the client computer when the TWAIN Driver is used.

Note

❒If an error message that is not included in this section appears, turn off the main power switch of the machine, and then turn it on again. If the message still appears, note the content of the message and the error number (if dis- played), and contact your service representative. For information about how to turn off the main power switch, see General Settings Guide.

 

 

Message

Causes and solutions

 

 

 

 

 

 

[Cannot add any more scanning mode.]

The maximum number of modes that can

 

 

 

be stored is 99. Delete unneeded modes.

 

 

 

 

 

 

[Cannot connect to the scanner. Check the network Ac-

The access mask is set. Consult the net-

 

 

cess Mask settings in User Tools.]

work or scanner administrator.

 

 

 

 

 

 

[Cannot detect the paper size of the original.Specify the

• Place the original correctly.

 

 

scanning size.]

• Specify the scan size.

 

 

 

 

 

 

• When placing an original directly on

 

 

 

the exposure glass, the lifting/lower-

 

 

 

ing action of the ADF triggers the au-

 

 

 

tomatic original size detection

 

 

 

process. Lift the ADF by more than 30

 

 

 

degrees.

 

 

 

 

 

 

[Cannot find the scanner. Check if the scanner main power is on.]

• Check whether the main power

 

 

 

switch of the machine is turned off.

8

 

 

 

 

• Check whether the machine is con-

 

 

 

 

 

 

nected to the network correctly.

 

 

 

• Deselect the personal firewall func-

 

 

 

tion of the client computer.

 

 

 

• Use an application such as telnet to

 

 

 

make sure SNMPv1 or SNMPv2 is set

 

 

 

as the machine’s protocol. For details,

 

 

 

see Network Guide.

 

 

 

 

 

 

[Cannot find "XXX" scanner used for the previous scan.

• Check whether the main power

 

 

"YYY" will be used instead.]

switch of the scanner used for the pre-

 

 

Note

vious scan is turned off.

 

 

• Check whether the scanner used for

 

 

❒ ”XXX” and “YYY” indicate scanner names.

 

 

the previous scan is connected to the

 

 

 

 

 

 

network correctly.

 

 

 

• Deactivate the personal firewall of the

 

 

 

client computer.

 

 

 

• Use an application such as telnet to

 

 

 

make sure SNMPv1 or SNMPv2 is set

 

 

 

as the machine’s protocol. For details,

 

 

 

see Network Guide.

 

 

 

• Select the scanner used for the previ-

94

 

ous scan.