Troubleshooting

When the Delivery Function Does Not Work

Problems

Causes and solutions

 

 

The delivery scanner func-

• If the network TWAIN scanner screen appears when the ma-

tion screen is not dis-

chine is switched to scanner mode, press [Exit] to switch to the

played.

network delivery scanner screen.

 

• If the display does not switch from network TWAIN scanner

 

to network delivery scanner, the delivery scanner settings are

 

not correct. See p.97 “Initial Scanner Setup”, and then make the

 

appropriate settings.

 

 

 

 

When Stored Files Cannot Be Accessed

Problems

Causes and solutions

 

 

The stored file is locked

The file, which is password protected, is locked because the pass-

and is not accessible.

word was incorrectly entered ten times. Consult the network ad-

 

ministrator.

 

 

 

 

Network Cannot Be Browsed When Sending a Scan File

 

 

Problems

Causes and solutions

 

 

 

 

 

 

The network cannot be

The following machine settings may not be correct:

 

 

browsed when specifying

IP address

 

 

the destination folder.

 

 

subnet mask

8

 

 

 

 

Check the settings.

 

 

 

 

 

 

See "Connection and Setup", Network Guide.

 

 

 

 

 

 

 

 

 

 

 

The TWAIN Driver Cannot Be Started

 

 

 

 

 

 

 

 

 

 

Problems

Causes and solutions

 

 

 

 

 

 

The Scanner Properties di-

Advanced encryption has been specified in the extended security

 

 

alog box cannot be dis-

setting. For details about the extended security setting, consult an

 

 

played.

administrator.

 

 

 

 

 

 

 

 

 

 

 

Stored Files Cannot Be Edited

 

 

 

 

 

 

 

 

 

 

Problems

Causes and solutions

Stored files cannot be de- Limits have been imposed using the available extended security leted. File names and pass- function. Consult the user administrator.

words cannot be changed. Files cannot be redeliv- ered.

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