Roberts Radio ColourStream manual Music Player / UPnP problems

Troubleshooting - cont. Information

If your radio can connect to the network, but is unable to play a particular internet radio station, it may be due to one these causes:

1.The station is not broadcasting at this time of the day.

2.The station has reached its maximum allowed number of simultaneous connections.

3.The Internet connection between your radio and the server (often located in a different country) is slow. This could be due to internet congestion, either locally or at a distance.

4.Thestationmaychoosetoblockinternetconnectionstoyourgeographic region (sometimes known as geo-locking).

5.The station is no longer broadcasting. The database of radio stations that your radio connects to is frequently updated and checked but may not always be completely accurate.

6.The radio station is broadcasting using an audio format which is not playable by your radio (although the ColourStream does play the most popular formats used by regular broadcasters).

Try using a PC to listen via the broadcaster’s web site or via the radio station database web site at http://www.wifiradio-frontier.com. If you can play the station with a PC, it may be that the internet feed or local networkconnectionispoor.However,somebroadcasters(suchastheBBC) provide different data streams for PC users and internet radio listeners, so this test is not always conclusive.

If you cannot play the station via your PC this may indicate that the problem is not necessarily due to your radio, but it could be your network, your internet connection, the broadcaster, or internet congestion.

Music Player / UPnP problems

The use of the Music Player function with UPnP should be straightforward. However, the cleverness of UPnP means that it is often disabled by default by security applications and in routers.

If you are using Windows Media Player as your UPnP server, and if it fails to operate with your radio, please keep this fact in mind: A fresh installation of Windows and Windows Media Player when using Microsoft's built-in fi rewall software will normally work.

If it does not work, possible reasons may include:

UPnP functions blocked in fi rewall software

UPnP functions turned off by security software

UPnP functions 'hi-jacked' by other software

UPnP functions blocked in the router

Multi-cast packets blocked in the router

IP address of system blocked in fi rewall software

Some third-party UPnP servers are much less dependent upon other parts of Windows than WMP 11 or 12. If the greater fl exibility that these offer is attractive, then it may be found in some cases that they are easier to get working.

If you need any further advice, please call our Technical Helpline on 020 8758 0338 (Mon-Fri) 88