Rose electronic MAN-VR2 Troubleshooting, Remote network users are unable to contact the unit

TROUBLESHOOTING

Troubleshooting

Remote network users are unable to contact the unit

Check that the correct address is being used by the remote users.

Check the network settings. Check that the user’ network address has not been excluded in the IP access control section.

If Vista Remote-2 is situated behind a firewall, check that the relevant ports are being allowed through the firewall and are being correctly routed.

Check the front panel indicators, the LNK indicator should be on. If the network link is a 100Mbps connection, the 100 indicator should also be on.

If connecting using the VNC Java applet, close the applet and connect using the VNC Viewer program. First time connections must connect using the VNC Viewer, not the Java applet.

Remote IP address is locked out (Blacklisted)

If the remote user logged on incorrectly five times using the VNC Viewer, try logging on using the Applet. If logging on using the Applet is successful, the IP address will be unlocked.

If the remote user logged on incorrectly five times using the Applet, try logging on using the VNC Viewer. If logging on using the VNC Viewer is successful, the IP address will be unlocked.

If both the VNC viewer and Applet login is denied access, remove power from the Vista Remote-2 for two to three seconds. This will reset the unit and unlock the IP address. If the Vista Remote-2 unit is using DHCP, the previously assigned IP address may be changed to a different IP address when power is restored. Remote users will need to be informed of the new IP address. If you still have problems with a Blacklisted IP address, please contact Rose Electronics technical support.

The remote cursor is not correctly responding to my mouse movements

Recalibrate the mouse. When doing so, ensure that the host system does not have mouse cursor trails enabled and that the top left corner of the screen is clear of application windows.

When logging on using VNC viewer, I cannot enter a username

Either, the VNC viewer is an old version or only the admin user has been configured on the unit.

When connecting to the Vista Remote-2 unit, the video is out of sync.

Make sure a computer is connected to CPU port #1 and operating. With no CPU on port #1, the viewer video may not sync properly

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Vista Remote 2 Installation and Operations Manual