Appendix
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions.
Your C Pen cannot be used
When the battery is completely discharged, your C Pen cannot be used. Fully charge the battery before using the C Pen.
Your C Pen freezes
Press and hold the Up button or the Down button for approximately three seconds to enter Bluetooth pairing mode. When the C Pen enters Bluetooth pairing mode, connect the devices again, and then check the operation of the C Pen.
If the problem is still not resolved, contact a Samsung Service Centre.
Another Bluetooth device cannot locate your C Pen
•Ensure that your C Pen is in Bluetooth pairing mode.
•Ensure that your C Pen and the other Bluetooth device are within the Bluetooth connection range (10 m).
If the problem is still not resolved, contact a Samsung Service Centre.
Your C Pen cannot connect to another Bluetooth device
•Ensure that your C Pen and the other Bluetooth device are within the maximum Bluetooth range (10 m).
•On the device you want to connect with, disconnect all paired devices and try to connect again.
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