
Problem | Possible Cause | Solution | |
|
|
| |
The printer | The printer driver may | Reinstall the printer driver; see page 2.22. | |
does not print. | be incorrectly installed. | Try printing a demo page. | |
(continued) |
|
| |
The printer is | Check the display message on the control | ||
| |||
| malfunctioning. | panel to determine if the printer is | |
|
| indicating a system error. | |
|
|
| |
Printer selects | The paper source | For many software applications, the paper | |
print materials | selection in the printer | source selection is found under the Paper | |
from the wrong | properties may be | tab within the printer properties. Select | |
paper source. | incorrect. | the correct paper source. See page 4.7. | |
|
|
| |
Paper does not | Paper has not been | Remove paper from the tray and reload it | |
feed into the | loaded correctly. | correctly. | |
printer. |
|
| |
There is too much paper | Remove excess paper from the tray. | ||
| |||
| in the paper tray. |
| |
|
|
| |
| The paper is too thick. | Use only paper that meets the | |
|
| specifications required by the printer. See | |
|
| page E.3. | |
|
|
| |
Print job is | The job may be very | Reduce the complexity of the page or try | |
extremely slow. | complex. | adjusting the print quality settings. | |
|
| The maximum print speed of your printer is | |
|
| 20 PPM (pages per minute) for | |
|
| paper or 22 PPM for | |
|
|
| |
| If using Windows 9x/Me, | From the Start menu, choose Settings | |
| the Spooling Setting may | and Printers. | |
| be set incorrectly. |
| |
|
| Properties, click the Details tab, and | |
|
| then choose the Spool Settings button. | |
|
| Select the desired spool setting. | |
|
|
| |
| The computer may have | Install more memory in your printer. See | |
| insufficient random- | “Installing Memory and PostScript DIMMs” | |
| access memory (RAM). | on page D.3. | |
|
|
| |
Half the page is | The page layout is too | Simplify the page layout and remove any | |
blank. | complex. | unnecessary graphics from the document. | |
|
| Install more memory in your printer. See | |
|
| “Installing Memory and PostScript DIMMs” | |
|
| on page D.3. | |
|
|
| |
| The page orientation | Change the page orientation in your | |
| setting may be incorrect. | application. See page 4.3. | |
|
|
| |
| The paper size and the | Ensure that the paper size in the printer | |
| paper size settings do | driver settings matches the paper in the | |
| not match. | tray. | |
|
|
|
6.4 SOLVING PROBLEMS