A2 Some headsets cause sound to be played intermittently depending on the Bluetooth driver and the firmware version. Check your Bluetooth driver and firmware versions and download the latest versions by connecting to Zaigen (www. zaizen.co.kr).
▶Checking the Version
–Driver Version: In the Taskbar,
Bluetooth icon > Check the version in the General tab.
–Firmware Version: In the Taskbar,
Bluetooth icon > Check the version in the Hardware tab.
A3 Check if the headset is properly connected and is operating normally.
A4 Check the volume settings of the headset and the computer.
A5 If a multimedia application such as Windows Media Player is running when connecting the headset, the headset may not be connected or recognized properly. Connect the headset first and then launch a multimedia application.
