CONDITION | POSSIBLE CAUSE | SUGGESTED SOLUTIONS |
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The machine | The document size | Get more hard disk space |
does not print. | is so big that the | and print the document |
(Continued) | hard disk space of | again. |
| the computer is not |
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| enough to access |
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| the print job. |
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The machine | The paper option | For many software |
selects print | that was selected in | applications, the paper |
materials from | the printer properties | source selection is found |
the wrong paper | may be incorrect. | under the Paper tab within |
source. |
| the printer properties. Select |
| the correct paper source. | |
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| See the printer driver help |
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| screen. |
A print job is | The job may be very | Reduce the complexity of the |
extremely slow. | complex. | page or try adjusting the print |
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| quality settings. |
Half the page is | The page orientation | Change the page orientation |
blank. | setting may be | in your application. See the |
| incorrect. | printer driver help screen. |
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| The paper size and | Ensure that the paper size in |
| the paper size | the printer driver settings |
| settings do not | matches the paper in the |
| match. | tray. |
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| Or, ensure that the paper |
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| size in the printer driver |
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| settings matches the paper |
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| selection in the software |
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| application settings you use. |
The machine | The printer cable is | Disconnect the printer cable |
prints, but the | loose or defective. | and reconnect. Try a print job |
text is wrong, |
| that you have already printed |
garbled, or |
| successfully. If possible, |
| attach the cable and the | |
incomplete. |
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| machine to another computer | |
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| |
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| and try a print job that you |
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| know works. Finally, try a |
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| new printer cable. |
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| The wrong printer | Check the application’s |
| driver was selected. | printer selection menu to |
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| ensure that your machine is |
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| selected. |
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| The software | Try printing a job from |
| application is | another application. |
| malfunctioning. |
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| The operating | Exit Windows and reboot the |
| system is | computer. Turn the machine |
| malfunctioning. | off and then back on again. |
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CONDITION | POSSIBLE CAUSE | SUGGESTED SOLUTIONS |
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Pages print, but | The toner cartridge | Redistribute the toner, if |
they are blank. | is defective or out of | necessary. |
| toner. | If necessary, replace the |
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| toner cartridge. |
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| The file may have | Check the file to ensure that |
| blank pages. | it does not contain blank |
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| pages. |
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| Some parts, such as | Contact a service |
| the controller or the | representative. |
| board, may be |
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| defective. |
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The printer does | Incompatibility | Printing the PDF file as an |
not print PDF file | between the PDF | image may enable the file to |
correctly. Some | file and the Acrobat | print. Turn on Print As Image |
parts of | products. | from the Acrobat printing |
| options. | |
graphics, text, or |
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illustrations are |
| It will take longer to |
missing. |
| print when you print a |
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| PDF file as an image. |
Your machine | The oil used to | After printing about 100 color |
has an odd smell | protect the fuser is | pages, there will be no more |
during initial | evaporating. | smell. It is a temporary issue. |
use. |
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The print quality | The resolution of the | Reduce the photo size. If you |
of photos is not | photo is very low. | increase the photo size in the |
good. Images |
| software application, the |
are not clear. |
| resolution will be reduced. |
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The machine | If you are under the | Suggested solutions: Change |
prints, but the | DOS environment, | the language setting. (See |
text is wrong, | the font setting for | "Changing the display |
garbled, or | your machine may | language" on page 29.) |
be set incorrectly. |
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incomplete. |
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Before printing, | Using damp paper | This is not a problem. Just |
the machine | can cause vapor | keep printing. |
emits vapor near | during printing. |
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the output tray. |
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