To receive a printed or
PROBLEM | POSSIBLE | SOLUTION | |
CAUSE | |||
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PostScript file | The PostScript | • Install the PostScript | |
cannot be | driver may not be | driver, referring to | |
printed. | installed correctly. | Software section. | |
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| • Print a configuration page | |
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| and verify that the PS | |
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| version is available for | |
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| printing. | |
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| • If the problem persists, | |
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| contact a service | |
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| representative. | |
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“Limit Check | The print job was | You might need to reduce the | |
Error” message | too complex. | complexity of the page or | |
appears. |
| install more memory. | |
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A PostScript | The print job may | Make sure that the print job is | |
error page prints. | not be PostScript. | a PostScript job. Check to | |
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| see whether the software | |
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| application expected a setup | |
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| or PostScript header file to be | |
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| sent to the machine. | |
The optional tray | The printer driver | Open the PostScript driver | |
is not selected in | has not been | properties, select the Device | |
the driver. | configured to | Settings tab, and set the Tray | |
| recognize the | option of the Installable | |
| optional tray. | Options section to Installed. | |
The machine | It might take | Try to print with the latest | |
does not staple | longer to print | Adobe Reader program or | |
correctly when | when you print a | print with turning on "Print as | |
printing more | PDF file as an | Image" option from Acrobat | |
image. | printing options. It might take | ||
than one copy | |||
| longer to print when you print | ||
from Acrobat |
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| a PDF file as an image. | ||
Reader with a |
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collate option. |
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(only in Window/ |
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Macintosh) |
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The machine | Turning off | If you want to use the | |
does not staple | collation options | collation option, go to printer | |
correctly when | on applications | driver’s advanced option and | |
printing more | (including CUPS | turn the collation on. | |
pstops collation |
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than one copy |
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option) may solve |
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with a collate |
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this problem. |
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option. (only in |
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Linux) |
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Common Windows problems
CONDITION | SUGGESTED SOLUTIONS | |
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“File in Use” | Exit all software applications. Remove all | |
message appears | software from the StartUp Group, then restart | |
during installation. | Windows. Reinstall the printer driver. | |
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“General Protection | Close all other applications, reboot Windows | |
Fault”, “Exception | and try printing again. | |
OE”, “Spool32”, or |
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“Illegal Operation” |
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messages appear. |
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“Fail To Print”, “A | These messages may appear during printing. | |
printer timeout error | Just keep waiting until the machine finishes | |
occurred.” messages | printing. If the message appears in standby | |
appear. | mode or after printing has been completed, | |
check the connection and/or whether an error | ||
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| has occurred. | |
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Refer to Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages.