CONDITION

SUGGESTED SOLUTIONS

 

 

The unit scans very

• Check if the machine is printing received

slowly.

data. If so, scan the document after the

 

received data has been printed.

 

• Graphics are scanned more slowly than text.

 

• Communication speed slows in scan mode

 

because of the large amount of memory

 

required to analyze and reproduce the

 

scanned image. Set your computer to the

 

ECP printer mode through BIOS setting. It

 

will help to increase the speed. For details

 

about how to set BIOS, refer to your

 

computer user’s guide.

 

 

Message appears on

• There may be a copying or printing job in

your computer

progress. Try your job again when that job is

screen:

finished, try your job again.

• “Device can't be

• The selected port is currently being used.

set to the H/W

Restart your computer and try again.

mode you want.”

• The printer cable may be improperly

• “Port is being used

connected or the power may be off.

by another

• The scanner driver is not installed or the

program.”

operating environment is not set up properly.

“Port is Disabled.” • Ensure that the machine is properly

“Scanner is busy

connected and the power is on, then restart

 

receiving or

your computer.

 

printing data.

• The USB cable may be improperly

 

When the current

connected or the power may be off.

 

job is completed,

 

 

try again.”

 

“Invalid handle.”

 

“Scanning has

 

 

failed.”

 

Samsung Scan Manager Problem

CONDITION

SUGGESTED SOLUTIONS

 

 

Samsung Scan

Check your system requirements. Samsung

Manager does not

Scan Manager works in Window and

work.

Macintosh (See "System requirements" on

 

page 26.)

 

 

Fax problems

CONDITION

SUGGESTED SOLUTIONS

 

 

The machine is not

• Unplug the power cord and plug it in again.

working, there is no

• Ensure that there is power being supplied to

display and the

the electrical outlet.

buttons are not

 

working.

 

No dial tone sounds.

• Check that the phone line is properly

 

connected.

 

• Check that the phone socket on the wall is

 

working by plugging in another phone.

 

 

CONDITION

SUGGESTED SOLUTIONS

 

 

The numbers stored

Make sure that the numbers are stored in

in memory do not

memory correctly. Print a Fax Phone Book

dial correctly.

list. (See "Setting up a fax phonebook" on

 

page 66.)

The original does not

• Make sure that the paper is not wrinkled and

feed into the

you are inserting it in correctly. Check that

machine.

the original is the right size, not too thick or

 

thin.

 

• Make sure that the DADF is firmly closed.

 

• The DADF rubber pad may need to be

 

replaced. Contact a service representative.

 

 

Faxes are not

• The receiving mode should be set to Fax.

received

• Make sure that there is paper in the tray.

automatically.

• Check to see if the display shows any error

 

message. If it does, clear the problem.

The machine does

• Make sure that the original is loaded in the

not send.

DADF or on the scanner glass.

 

• Check the fax machine you are sending to,

 

to see if it can receive your fax.

The incoming fax has

• The fax machine sending you the fax may

blank spaces or is of

be faulty.

poor-quality.

• A noisy phone line can cause line errors.

 

• Check your machine by making a copy.

 

• The toner cartridge may be empty. Replace

 

the toner cartridge. (See "Replacing the

 

toner cartridge" on page 96.)

 

 

Some of the words

The fax machine sending the fax had a

on an incoming fax

temporary document jam.

are stretched.

 

There are lines on

Check your scan unit for marks and clean it.

the originals you

(See "Cleaning the scan unit" on page 95.)

sent.

 

The machine dials a

The other fax machine may be turned off, out

number, but the

of paper, or cannot answer incoming calls.

connection with the

Speak with the other machine operator and

other fax machine

ask her/him to solve out the problem.

fails.

 

Faxes do not store in

There may not be enough memory space to

memory.

store the fax. If the display shows the low Fax

 

memory is full. Print or remove received fax

 

Job message, delete any faxes you no longer

 

need from the memory and then try to store the

 

fax again. Please call for service.

Blank areas appear

You may have chosen the wrong paper

at the bottom of each

settings in the user option setting. For details

page or on other

about paper settings. (See "Setting the paper

pages, with a small

size and type" on page 40.)

strip of text at the

 

top.

 

 

 

Common PostScript problems

The following situations are PS language specific and may occur when several printer languages are being used.

117_Troubleshooting

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Samsung SCX-6545N manual Samsung Scan Manager Problem, Fax problems, Common PostScript problems