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Xerox P12 Other Problems, If the problems mentioned below occur, take the recommended actions

Models: P12

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10-3Other Problems

If the problems mentioned below occur, take the recommended actions.

■The top cover will not shut.

Remove and reinstall the Laser Printer cartridge.

☞9-1-4 Replacing the Laser Printer cartridge

If your printer still does not work, turn off the power, unplug the power cord, then call for service.

158• Chapter 10

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Xerox P12 Other Problems, If the problems mentioned below occur, take the recommended actions, The top cover will not shut

Contents

DocuPrint P12 User Guide 602E20580 11/97Xerox Corporation 800 Phillips Road Webster, New York Introduction Energy StarWhat This Manual Contains Safety NotesChapter 2 Setting Up Chapter 1 Knowing Your PrinterChapter 10 Troubleshooting Chapter 9 MaintenanceAppendix Manual Conventions The following conventions are used throughout this manualOzone Safety Safety NotesLaser Safety the documentation might result in hazardous exposure to laser lightgrounding conductors properly Electrical SafetyYou might receive a severe electrical shock if you do not connect the shock or fireScientific and Medical ISM equipment, the external radiation from ISM Radio Frequency Emissionsequipment may have to be limited or special mitigation measures taken Operational Safety CHAPTER 2 SETTING UP Table of ContentsTable of Contents CHAPTER 1 KNOWING YOUR PRINTER3-2 Loading Print Media 8-1 Options Knowing Your Printer flat and stable surface 1-1 UnpackingRemove the printer from the shipping carton and place it on a Check to make sure you have received all of the items listed11 Power cord 1 Power cord socket2 Power switch 1-2 Printer Parts① Warning label Cleaning brush1-2-2 Internal view FuserDOS Control Panel 1-3 SoftwareDOS Status Monitor 1-4 Installation Requirements 1-4-1 Printer space requirements1-4-2 Operating environments 1-4-3 Printer electrical requirements1-4-4 Interface cable 1-4-5 Printer software requirementsDOS 5.0 or later A 486SX 25MHz or better personal computerA 1.44 MB 3.5-inch floppy drive At least 640 K of RAM Knowing Your PrinterSetting Up 2-1 Assembling the Printer ProcedureReference Check that the power switch is off 2-1-1 Installing the Laser Printer cartridgePush the release button to fully open the top cover Hold the cartridge as shown below and gently rock it seven to Drum shutter3 Unpack the new Laser Printer cartridge eight times to distribute the toner evenlyWith one hand, hold the cartridge down on a flat surface. With 2-1-2 2-1-3 16 Chapterthe Windows 3.1x Setup Disk 2-2 Installing Printer Software2-2-1 Installing software in Windows 3.1x Floppy Disk In the Main group, double click on File Manager. Then insertThis brings you to the setup program. A dialog box as shown inserted your diskette. Then double click on SETUP.EXE to runthe setup program In the File Manager window, select the drive in which you haveAll Components 4 A component selection dialog box as shown below appearsWindows 2,478KWhen the following dialog box appears, select Xerox 2-2-2 Installing software in Windows 3.1x CD-ROMInsert the CD-ROM and double click on setup.exe in the File Manager windowAll components 4 A component selection dialog box as shown below appearsWindows 2,478KA. Activate setup program in setup disk 2-2-3 Installing software in Windows 95 Floppy DiskClick on Add Printer button and the Add Printer Wizard dialog B. Add Printer 2-2-4 Installing software in Windows 95 CD-ROM C. Plug & PlaySelect Xerox DocuPrint P12 Printer Software. Then follow the onscreen instructions until you reach the following dialoginstalling. ex. d\win95\disk1\xcp12.Inf 2-2-5 Installing software in DOS environmentEnter Type del a\XC12CP.EXE and press Enter 2-2-6 Uninstalling the softwareType del a\XC12SM.EXE and press Enter Type del a\XC12CP.HLP and press Enter2-3-1 Switching on the printer 2-3 Testing the Printer2-3-2 Test printing 2-3-3 Switching off the printer Print Media 3-1 Selecting Print Media 3-1-1 Plain paperSpecial print media 3-1-23-1-3 Other print media 3-1-4 Print media to avoid 3-1-5 Storing print media Paper 3-2 Loading Print Media3-2-3 Using Multi-sheet Bypass Paper sizes3-2-1 Using the paper cassettes 3-1-1 Plain paper2 Press the bottom plate down until it locks into place 38 ChapterTo lengthen the cassette To shorten the cassette, reverse the procedure4a For the 250-sheet paper cassette, follow the instructions below ① Slide end guide A out to the desired paper lengthPage Slide the side guide to the left so that it slightly touches the Insert a stack of papers along the left side of the cassetteMake sure the stack goes under the metal retaining clip and the edge of the paper stacka 250-sheet paper cassette 7 Gently push the paper cassette into the printer until it stopsb 500-sheet paper cassette optional cassette straight out 3-2-2 Using the Envelope cassette optionalReach into the pocket on the handle of the cassette and pull the 2 Press the bottom plate down until it locks into placeenvelope length. Then lower the guide until it locks into place 3 Pinch the side guide and slide it to the far rightWhile lifting the end guide slightly, slide it to the desired 44 Chapteredge of the envelope stake Insert a stack of envelopes along the left side of the cassettewith the print side facing down. Make sure the stack is under Slide the side guide to the left so that it slightly touches the7 Gently push the envelope cassette into the printer until it stops 46 ChapterPaper Type 3-2-3 Using the Multi-sheet Bypass FeederStacking Height Limit Pull the sliding section toward you until it stops. Pull the gray Pull the top of the front cover to open it. The multi-sheetbypass feeder drops down automatically tab to flip out the last sectionlabels, fan them before loading. Then load the print medium 3 Slide the side guide to the far rightIf the print medium is a stack of papers, transparencies or Print Mediaguide Adjust the side guide to the size of the loaded print mediumMake sure the print medium is under the plastic tab on the side 50 ChapterClose the extended tray, then push it in 3-2-4 Closing the multi-sheet bypass feederRemove all papers from the multi-sheet bypass feeder Close the front cover, together with the multi-sheet bypassControl Panel Label 4-1 Control PanelColor Response Error4-2 The LEDs ExplanationAction Definition/CausePrinter Status Definition/Cause Printer StatusAction Definition/Cause Memory overflow occurs when thePrinter Status ActionAction Printer StatusDefinition/Cause Control PanelPrinter Status Hardware Malfunction statusTable next page Definition/CauseResponse Hardware MalfunctionError Explanation4-3 Control Panel Button Xerox DocuPrint P12 Printer Driver 5-1 The Printer Driver 5-2 Setup tab 2-Sided Printing button Click to bring up the 2-Sided Printing dialog 5-2-1 Add/Edit Text Watermark dialogs Text 5-2-2 Add/Edit Graphics Watermark dialogs Preview areaPage 5-2-3 2-Sided Printing dialog Options area Enlarge for Poster 2 x 2 sheets 5-2-4 Layout Options dialogReduce for N-up printing 4 pages up DocuPrint P12 Printer DriverNormal 5-2-5 Booklet Printing dialog 5-2-2 2-Sided Printing dialog76 Chapter Source display Vertical tab 5-3 Paper Source tabSource Source display display Vertical tabs Paper source options In instances whereby you have not installed these optional cassettes, but you have specified in the Accessories tab to add these options, they will appear. Any print job sent to the Secondary or Envelope cassette will be switched to Main cassette and Envelope MBF respectively 5-4 Destination tab Optimize for graphics and photos 5-5 Image Control tabOptimize for text and spreadsheets Image entire page as graphicOptimize for laser print output Standard The default value is Optimize for laser print output FineOptimize for laser print output Fine Optimize for photocopy reproduction5-6 Accessories tab 5-7 Advanced tab B5, Legal 13, DL Env., C5 Env. and Japanese Official Postcard5-7-1 Printer Administration dialog Wait time-out 5-8 Precautions & Limitations Xerox DocuPrint P12 Status Monitor 6-1 The Status Monitor 6-2 Views of Status Monitor 6-2-1 Mini-window viewIcon 6-2-2 Icon view Windows 3.1x only 6-2-3 Taskbar view Windows 95 only 6-2-4 Max Window view6-3 General tab Print Manager button Windows 3.1x only Printer Info button96 Chapter 6-4 Change Printer tab Pop up on alerts 6-5 Alerts tabAlways stay on top Never pop up on alerts 6-6 Preferences tab DOS Utilities 7-1 DOS Control Panel 7-1-1 Main menu7-1-2 Control printing menu 7-1-3 Change printer settings Horizontal offset Save settings, return to Main MenuAuto-continue Vertical offset7-1-4 Change LaserJet IIP emulation settings Paper Source Symbol setThe default is PC-8 Save settings, return to Main Menu Paper sizeSelect this command to print the printer settings page PCL font page 7-1-5 Print sample pages menuPrinter settings page Return to Main Menu Select this command to display the Main Menu7-1-6 Change status monitor settings menu 7-1-7 Change printer port 7-2-1 Using the Status Monitor 7-2 DOS Status Monitor7-2-2 Unloading the Status Monitor Printer Options Option Feature8-1 Options Order Code8-2-1 Installing the 500 - Sheet Feeder 8-2 500 - Sheet Feeder4 Make sure the printer is fully seated on the feeder 116 Chapterfront of the printer are clearly visible Remove the 250-sheet standard cassette completely, then pullthe 500-sheet cassette until the two feeder joint areas on the Fasten the two feeder joints onto the front of the printer asPush back the 500-sheet paper cassette and re-insert the sheet paper cassette. Finally, plug the power cord back into theprinter as well as the wall outlet, then turn on the power 118 Chapterthem from the rear of the printer 8-2-2 Removing the 500 - sheet feederWhile pinching the two feeder joints as shown below, unfasten out the 500-sheet cassette until the two feeder joint areas onLift the printer up and away from the paper feeder them from the front of the printersheet paper cassette While pinching the two feeder joints as shown below, unfasten8-3 Installing the Network Interface Card 1 Turn the printer offGrip the panel as shown and lift the panel off the notches, and pull it up and outward as shown in the diagramAt the back of the printer, use a screw driver to loosen the thumb screws that fasten the side cover with a screw driverRemove the interface cover Slide the side cover off10 Connectboard. the other side of the connector cable to the control 9 Connect the connector cable to the network interface card124 Chapter the interface plate Reinstall the side cover as followsUse the supplied screws to secure the network interface card to the side coverClose the top cover and push the paper tray back in Connect the power cord to the back of the printerSwitch on the printer 126 Chapter8-4-1 SIMM module configuration 8-4 Memory Kit 16MB8-4-2 128 Chapter7 Slide the side cover off At the back of the printer, loosen the thumb screws that fastenthe side cover with a screwdriver pull it up and outward as shown in the diagram9 Hold the SIMM with the notch on the left Locate the SIMM socket as shown in the diagram. Install theDRAM SIMM in this socket 10 Insert the SIMM into the socket at a 45 degree angleSwitch on the printer Connect the power cord to the back of the printerClose the top cover and push the paper tray back in the rear end of the printer 8-5 Installing the face-up trayInsert the three tabs on the face-up tray into the openings on 2 ➀ Pull the center grip to open the large extension, thenMaintenance 9-1-1 Handling the Laser Printer cartridge 9-1 Laser Printer Cartridge9-1-2 Storing the Laser Printer cartridge 9-1-3 Redistributing the toner Hold the Laser Printer cartridge as shown below and insert it Hold the Laser Printer cartridge as shown below and shake itseven to eight times to free the toner fully into the guide channels until it clicks into place. Use the9-1-4 Replacing the Laser Printer cartridge Press the power switch to the O position to turn off the printerThen disconnect the power cord from the grounded power outlet and from the printerDrum shutter 138 ChapterHold the Laser Printer cartridge as shown below and shake it fully into the guide channels until it clicks into place. Use the 8 Close the top coverHold the Laser Printer cartridge as shown below and insert it 140 Chapter9-2 Cleaning the Printer 9-2-1 Cleaning the ROS MirrorPress the power switch to the O position to turn off the printer 9-3 Relocating the Printerthe paper deck Then disconnect the power cord from the grounded powerPage back into the face up tray Flip to close the small extension and push the large extension144 Chapter Detach the face-up tray from the rear of the printer Pack this printer and its accessories into the original boxesMaintenance Troubleshooting 10-1 Clearing Paper Jams 1 Open the top cover and remove the Laser Printer cartridge Reinstall the Laser Printer cartridge Close the top cover10-1-1 Jam before reaching Laser Printer cartridge Look for a sheet of paper protruding approximately 1 to 1 1/210-1-2 Jam after leaving Laser Printer cartridge out of the printer Reinstall the Laser Printer cartridgeFirmly but carefully pull the sheet of paper out of the fuser and Close the top cover10-1-3 Jam at the paper exit 152 Chapterpapers from the multi-sheet bypass feeder tray, including any 4 Reinstall the face-up trayIf paper was fed from the multi-sheet bypass feeder, remove all jammed or partially fed paperDescription 10-2 Print Quality ProblemsPossible 9-2 Cleaning the Printer3-1 Selecting Print 9-1-4 Replacing theLaser Printer cartridge Media9-1-4 Replacing the 9-1-4 Replacing theLaser Printer cartridge Laser Printer cartridgeMedia 9-2 Cleaning the Printer3-1 Selecting Print 9-1-4 Replacing theRemove and reinstall the Laser Printer cartridge 10-3 Other ProblemsIf the problems mentioned below occur, take the recommended actions The top cover will not shut10-4 Servicing your Printer In the USA and CanadaAppendices AppendicesSpecifications Specifications DocuPrint P12Specifications DocuPrint P12 Signal Name Pin ConfigurationPort A Parallel Pin Configuration Signal NameWarranty WarrantyIf you have a problem with your unit Hardware Warranty and Product Support for your Xerox Docuprint P12Three Year Limited Hardware Warranty How is replacement obtained?No other warranty or guarantee is made by Xerox What the warranty does not coverReplacement and repair are not your only remedies Service after your three-year warranty expiresIndex IndexIndex Page Watermark Options Testing the PrinterWatermark Options dialog