Manuals / Xerox / Computer Equipment / Printer

Xerox P12 manual Troubleshooting

Models: P12

1 178

Download 178 pages 19.73 Kb

Page 155

Image 155

Troubleshooting

Page 155

Image 155

Contents

602E20580 11/97 DocuPrint P12 User GuideXerox Corporation 800 Phillips Road Webster, New York Energy Star IntroductionChapter 1 Knowing Your Printer Safety NotesChapter 2 Setting Up What This Manual ContainsAppendix Chapter 9 MaintenanceChapter 10 Troubleshooting The following conventions are used throughout this manual Manual Conventionsthe documentation might result in hazardous exposure to laser light Safety NotesLaser Safety Ozone Safetyshock or fire Electrical SafetyYou might receive a severe electrical shock if you do not connect the grounding conductors properlyequipment may have to be limited or special mitigation measures taken Radio Frequency EmissionsScientific and Medical ISM equipment, the external radiation from ISM Operational Safety CHAPTER 1 KNOWING YOUR PRINTER Table of ContentsTable of Contents CHAPTER 2 SETTING UP3-2 Loading Print Media 8-1 Options Knowing Your Printer Check to make sure you have received all of the items listed 1-1 UnpackingRemove the printer from the shipping carton and place it on a flat and stable surface1-2 Printer Parts 1 Power cord socket2 Power switch 11 Power cordFuser Cleaning brush1-2-2 Internal view ① Warning labelDOS Status Monitor 1-3 SoftwareDOS Control Panel 1-4-1 Printer space requirements 1-4 Installation Requirements1-4-3 Printer electrical requirements 1-4-2 Operating environments1-4-5 Printer software requirements 1-4-4 Interface cableKnowing Your Printer A 486SX 25MHz or better personal computerA 1.44 MB 3.5-inch floppy drive At least 640 K of RAM DOS 5.0 or laterSetting Up Reference Procedure2-1 Assembling the Printer Push the release button to fully open the top cover 2-1-1 Installing the Laser Printer cartridgeCheck that the power switch is off eight times to distribute the toner evenly Drum shutter3 Unpack the new Laser Printer cartridge Hold the cartridge as shown below and gently rock it seven toWith one hand, hold the cartridge down on a flat surface. With 16 Chapter 2-1-2 2-1-3In the Main group, double click on File Manager. Then insert 2-2 Installing Printer Software2-2-1 Installing software in Windows 3.1x Floppy Disk the Windows 3.1x Setup DiskIn the File Manager window, select the drive in which you have inserted your diskette. Then double click on SETUP.EXE to runthe setup program This brings you to the setup program. A dialog box as shown2,478K 4 A component selection dialog box as shown below appearsWindows All ComponentsManager window 2-2-2 Installing software in Windows 3.1x CD-ROMInsert the CD-ROM and double click on setup.exe in the File When the following dialog box appears, select Xerox2,478K 4 A component selection dialog box as shown below appearsWindows All componentsClick on Add Printer button and the Add Printer Wizard dialog 2-2-3 Installing software in Windows 95 Floppy DiskA. Activate setup program in setup disk B. Add Printer C. Plug & Play 2-2-4 Installing software in Windows 95 CD-ROMthe onscreen instructions until you reach the following dialog Select Xerox DocuPrint P12 Printer Software. Then followEnter 2-2-5 Installing software in DOS environmentinstalling. ex. d\win95\disk1\xcp12.Inf Type del a\XC12CP.HLP and press Enter 2-2-6 Uninstalling the softwareType del a\XC12SM.EXE and press Enter Type del a\XC12CP.EXE and press Enter2-3-2 Test printing 2-3 Testing the Printer2-3-1 Switching on the printer 2-3-3 Switching off the printer Print Media 3-1-1 Plain paper 3-1 Selecting Print Media3-1-3 Other print media 3-1-2Special print media 3-1-4 Print media to avoid 3-1-5 Storing print media Paper sizes 3-2 Loading Print Media3-2-3 Using Multi-sheet Bypass Paper3-1-1 Plain paper 3-2-1 Using the paper cassettes38 Chapter 2 Press the bottom plate down until it locks into place① Slide end guide A out to the desired paper length To shorten the cassette, reverse the procedure4a For the 250-sheet paper cassette, follow the instructions below To lengthen the cassettePage edge of the paper stack Insert a stack of papers along the left side of the cassetteMake sure the stack goes under the metal retaining clip and the Slide the side guide to the left so that it slightly touches theb 500-sheet paper cassette optional 7 Gently push the paper cassette into the printer until it stopsa 250-sheet paper cassette 2 Press the bottom plate down until it locks into place 3-2-2 Using the Envelope cassette optionalReach into the pocket on the handle of the cassette and pull the cassette straight out44 Chapter 3 Pinch the side guide and slide it to the far rightWhile lifting the end guide slightly, slide it to the desired envelope length. Then lower the guide until it locks into placeSlide the side guide to the left so that it slightly touches the Insert a stack of envelopes along the left side of the cassettewith the print side facing down. Make sure the stack is under edge of the envelope stake46 Chapter 7 Gently push the envelope cassette into the printer until it stopsStacking Height Limit 3-2-3 Using the Multi-sheet Bypass FeederPaper Type tab to flip out the last section Pull the top of the front cover to open it. The multi-sheetbypass feeder drops down automatically Pull the sliding section toward you until it stops. Pull the grayPrint Media 3 Slide the side guide to the far rightIf the print medium is a stack of papers, transparencies or labels, fan them before loading. Then load the print medium50 Chapter Adjust the side guide to the size of the loaded print mediumMake sure the print medium is under the plastic tab on the side guideClose the front cover, together with the multi-sheet bypass 3-2-4 Closing the multi-sheet bypass feederRemove all papers from the multi-sheet bypass feeder Close the extended tray, then push it inControl Panel Color 4-1 Control PanelLabel Explanation Error4-2 The LEDs ResponsePrinter Status Definition/CauseAction Action Printer StatusDefinition/Cause Action Memory overflow occurs when thePrinter Status Definition/CauseControl Panel Printer StatusDefinition/Cause ActionDefinition/Cause Hardware Malfunction statusTable next page Printer StatusExplanation Hardware MalfunctionError Response4-3 Control Panel Button Xerox DocuPrint P12 Printer Driver 5-1 The Printer Driver 5-2 Setup tab 2-Sided Printing button Click to bring up the 2-Sided Printing dialog 5-2-1 Add/Edit Text Watermark dialogs Text Preview area 5-2-2 Add/Edit Graphics Watermark dialogsPage 5-2-3 2-Sided Printing dialog Options area DocuPrint P12 Printer Driver 5-2-4 Layout Options dialogReduce for N-up printing 4 pages up Enlarge for Poster 2 x 2 sheetsNormal 5-2-2 2-Sided Printing dialog 5-2-5 Booklet Printing dialog76 Chapter Source Source display display Vertical tabs 5-3 Paper Source tabSource display Vertical tab Paper source options In instances whereby you have not installed these optional cassettes, but you have specified in the Accessories tab to add these options, they will appear. Any print job sent to the Secondary or Envelope cassette will be switched to Main cassette and Envelope MBF respectively 5-4 Destination tab Image entire page as graphic 5-5 Image Control tabOptimize for text and spreadsheets Optimize for graphics and photosOptimize for photocopy reproduction The default value is Optimize for laser print output FineOptimize for laser print output Fine Optimize for laser print output Standard5-6 Accessories tab B5, Legal 13, DL Env., C5 Env. and Japanese Official Postcard 5-7 Advanced tab5-7-1 Printer Administration dialog Wait time-out 5-8 Precautions & Limitations Xerox DocuPrint P12 Status Monitor 6-1 The Status Monitor 6-2-1 Mini-window view 6-2 Views of Status MonitorIcon 6-2-2 Icon view Windows 3.1x only 6-2-4 Max Window view 6-2-3 Taskbar view Windows 95 only6-3 General tab 96 Chapter Printer Info buttonPrint Manager button Windows 3.1x only 6-4 Change Printer tab Always stay on top 6-5 Alerts tabPop up on alerts Never pop up on alerts 6-6 Preferences tab DOS Utilities 7-1-1 Main menu 7-1 DOS Control Panel7-1-2 Control printing menu 7-1-3 Change printer settings Vertical offset Save settings, return to Main MenuAuto-continue Horizontal offset7-1-4 Change LaserJet IIP emulation settings Paper size Symbol setThe default is PC-8 Save settings, return to Main Menu Paper SourceReturn to Main Menu Select this command to display the Main Menu 7-1-5 Print sample pages menuPrinter settings page Select this command to print the printer settings page PCL font page7-1-6 Change status monitor settings menu 7-1-7 Change printer port 7-2 DOS Status Monitor 7-2-1 Using the Status Monitor7-2-2 Unloading the Status Monitor Printer Options Order Code Feature8-1 Options Option8-2 500 - Sheet Feeder 8-2-1 Installing the 500 - Sheet Feeder116 Chapter 4 Make sure the printer is fully seated on the feederFasten the two feeder joints onto the front of the printer as Remove the 250-sheet standard cassette completely, then pullthe 500-sheet cassette until the two feeder joint areas on the front of the printer are clearly visible118 Chapter sheet paper cassette. Finally, plug the power cord back into theprinter as well as the wall outlet, then turn on the power Push back the 500-sheet paper cassette and re-insert theout the 500-sheet cassette until the two feeder joint areas on 8-2-2 Removing the 500 - sheet feederWhile pinching the two feeder joints as shown below, unfasten them from the rear of the printerWhile pinching the two feeder joints as shown below, unfasten them from the front of the printersheet paper cassette Lift the printer up and away from the paper feeder1 Turn the printer off 8-3 Installing the Network Interface Cardthumb screws that fasten the side cover with a screw driver pull it up and outward as shown in the diagramAt the back of the printer, use a screw driver to loosen the Grip the panel as shown and lift the panel off the notches, andSlide the side cover off Remove the interface cover124 Chapter 9 Connect the connector cable to the network interface card10 Connectboard. the other side of the connector cable to the control the side cover Reinstall the side cover as followsUse the supplied screws to secure the network interface card to the interface plate126 Chapter Connect the power cord to the back of the printerSwitch on the printer Close the top cover and push the paper tray back in8-4 Memory Kit 16MB 8-4-1 SIMM module configuration128 Chapter 8-4-2pull it up and outward as shown in the diagram At the back of the printer, loosen the thumb screws that fastenthe side cover with a screwdriver 7 Slide the side cover off10 Insert the SIMM into the socket at a 45 degree angle Locate the SIMM socket as shown in the diagram. Install theDRAM SIMM in this socket 9 Hold the SIMM with the notch on the leftClose the top cover and push the paper tray back in Connect the power cord to the back of the printerSwitch on the printer 2 ➀ Pull the center grip to open the large extension, then 8-5 Installing the face-up trayInsert the three tabs on the face-up tray into the openings on the rear end of the printerMaintenance 9-1-2 Storing the Laser Printer cartridge 9-1 Laser Printer Cartridge9-1-1 Handling the Laser Printer cartridge 9-1-3 Redistributing the toner fully into the guide channels until it clicks into place. Use the Hold the Laser Printer cartridge as shown below and shake itseven to eight times to free the toner Hold the Laser Printer cartridge as shown below and insert itoutlet and from the printer Press the power switch to the O position to turn off the printerThen disconnect the power cord from the grounded power 9-1-4 Replacing the Laser Printer cartridge138 Chapter Drum shutterHold the Laser Printer cartridge as shown below and shake it 140 Chapter 8 Close the top coverHold the Laser Printer cartridge as shown below and insert it fully into the guide channels until it clicks into place. Use the9-2-1 Cleaning the ROS Mirror 9-2 Cleaning the PrinterThen disconnect the power cord from the grounded power 9-3 Relocating the Printerthe paper deck Press the power switch to the O position to turn off the printerPage 144 Chapter Flip to close the small extension and push the large extensionback into the face up tray Maintenance Pack this printer and its accessories into the original boxesDetach the face-up tray from the rear of the printer Troubleshooting 10-1 Clearing Paper Jams Look for a sheet of paper protruding approximately 1 to 1 1/2 Reinstall the Laser Printer cartridge Close the top cover10-1-1 Jam before reaching Laser Printer cartridge 1 Open the top cover and remove the Laser Printer cartridge10-1-2 Jam after leaving Laser Printer cartridge Close the top cover Reinstall the Laser Printer cartridgeFirmly but carefully pull the sheet of paper out of the fuser and out of the printer152 Chapter 10-1-3 Jam at the paper exitjammed or partially fed paper 4 Reinstall the face-up trayIf paper was fed from the multi-sheet bypass feeder, remove all papers from the multi-sheet bypass feeder tray, including any9-2 Cleaning the Printer 10-2 Print Quality ProblemsPossible DescriptionMedia 9-1-4 Replacing theLaser Printer cartridge 3-1 Selecting PrintLaser Printer cartridge 9-1-4 Replacing theLaser Printer cartridge 9-1-4 Replacing the9-1-4 Replacing the 9-2 Cleaning the Printer3-1 Selecting Print MediaThe top cover will not shut 10-3 Other ProblemsIf the problems mentioned below occur, take the recommended actions Remove and reinstall the Laser Printer cartridgeIn the USA and Canada 10-4 Servicing your PrinterAppendices AppendicesSpecifications DocuPrint P12 SpecificationsSpecifications DocuPrint P12 Signal Name Pin ConfigurationPort A Parallel Pin Configuration Signal NameWarranty WarrantyHow is replacement obtained? Hardware Warranty and Product Support for your Xerox Docuprint P12Three Year Limited Hardware Warranty If you have a problem with your unitService after your three-year warranty expires What the warranty does not coverReplacement and repair are not your only remedies No other warranty or guarantee is made by XeroxIndex IndexIndex Page Watermark Options dialog Testing the PrinterWatermark Options