Manuals / Xerox / Computer Equipment / Printer

Xerox P12 manual Maintenance, Troubleshooting, Appendix

Models: P12

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Chapter 9 Maintenance

Discusses how to handle and use the printer supplies and maintain the printer, and what to do when relocating the printer. Read this chapter before attempting to use the supplies or performing any maintenance.

Chapter 10 Troubleshooting

Describes procedures to help isolate and solve print quality and printer problems. Read this chapter when a problem occurs, before calling for service.

Appendix

APrinter Specifications

BPin Configuration

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Xerox P12 manual Maintenance, Troubleshooting, Appendix

Contents

602E20580 11/97 DocuPrint P12 User GuideXerox Corporation 800 Phillips Road Webster, New York Energy Star IntroductionChapter 2 Setting Up Safety NotesWhat This Manual Contains Chapter 1 Knowing Your PrinterAppendix Chapter 9 MaintenanceChapter 10 Troubleshooting The following conventions are used throughout this manual Manual ConventionsLaser Safety Safety NotesOzone Safety the documentation might result in hazardous exposure to laser lightYou might receive a severe electrical shock if you do not connect the Electrical Safetygrounding conductors properly shock or fireequipment may have to be limited or special mitigation measures taken Radio Frequency EmissionsScientific and Medical ISM equipment, the external radiation from ISM Operational Safety Table of Contents Table of ContentsCHAPTER 2 SETTING UP CHAPTER 1 KNOWING YOUR PRINTER3-2 Loading Print Media 8-1 Options Knowing Your Printer Remove the printer from the shipping carton and place it on a 1-1 Unpackingflat and stable surface Check to make sure you have received all of the items listed2 Power switch 1 Power cord socket11 Power cord 1-2 Printer Parts1-2-2 Internal view Cleaning brush① Warning label FuserDOS Status Monitor 1-3 SoftwareDOS Control Panel 1-4-1 Printer space requirements 1-4 Installation Requirements1-4-3 Printer electrical requirements 1-4-2 Operating environments1-4-5 Printer software requirements 1-4-4 Interface cableA 1.44 MB 3.5-inch floppy drive At least 640 K of RAM A 486SX 25MHz or better personal computerDOS 5.0 or later Knowing Your PrinterSetting Up Reference Procedure2-1 Assembling the Printer Push the release button to fully open the top cover 2-1-1 Installing the Laser Printer cartridgeCheck that the power switch is off 3 Unpack the new Laser Printer cartridge Drum shutterHold the cartridge as shown below and gently rock it seven to eight times to distribute the toner evenlyWith one hand, hold the cartridge down on a flat surface. With 16 Chapter 2-1-2 2-1-32-2-1 Installing software in Windows 3.1x Floppy Disk 2-2 Installing Printer Softwarethe Windows 3.1x Setup Disk In the Main group, double click on File Manager. Then insertthe setup program inserted your diskette. Then double click on SETUP.EXE to runThis brings you to the setup program. A dialog box as shown In the File Manager window, select the drive in which you haveWindows 4 A component selection dialog box as shown below appearsAll Components 2,478KInsert the CD-ROM and double click on setup.exe in the File 2-2-2 Installing software in Windows 3.1x CD-ROMWhen the following dialog box appears, select Xerox Manager windowWindows 4 A component selection dialog box as shown below appearsAll components 2,478KClick on Add Printer button and the Add Printer Wizard dialog 2-2-3 Installing software in Windows 95 Floppy DiskA. Activate setup program in setup disk B. Add Printer C. Plug & Play 2-2-4 Installing software in Windows 95 CD-ROMthe onscreen instructions until you reach the following dialog Select Xerox DocuPrint P12 Printer Software. Then followEnter 2-2-5 Installing software in DOS environmentinstalling. ex. d\win95\disk1\xcp12.Inf Type del a\XC12SM.EXE and press Enter 2-2-6 Uninstalling the softwareType del a\XC12CP.EXE and press Enter Type del a\XC12CP.HLP and press Enter2-3-2 Test printing 2-3 Testing the Printer2-3-1 Switching on the printer 2-3-3 Switching off the printer Print Media 3-1-1 Plain paper 3-1 Selecting Print Media3-1-3 Other print media 3-1-2Special print media 3-1-4 Print media to avoid 3-1-5 Storing print media 3-2-3 Using Multi-sheet Bypass 3-2 Loading Print MediaPaper Paper sizes3-1-1 Plain paper 3-2-1 Using the paper cassettes38 Chapter 2 Press the bottom plate down until it locks into place4a For the 250-sheet paper cassette, follow the instructions below To shorten the cassette, reverse the procedureTo lengthen the cassette ① Slide end guide A out to the desired paper lengthPage Make sure the stack goes under the metal retaining clip and the Insert a stack of papers along the left side of the cassetteSlide the side guide to the left so that it slightly touches the edge of the paper stackb 500-sheet paper cassette optional 7 Gently push the paper cassette into the printer until it stopsa 250-sheet paper cassette Reach into the pocket on the handle of the cassette and pull the 3-2-2 Using the Envelope cassette optionalcassette straight out 2 Press the bottom plate down until it locks into placeWhile lifting the end guide slightly, slide it to the desired 3 Pinch the side guide and slide it to the far rightenvelope length. Then lower the guide until it locks into place 44 Chapterwith the print side facing down. Make sure the stack is under Insert a stack of envelopes along the left side of the cassetteedge of the envelope stake Slide the side guide to the left so that it slightly touches the46 Chapter 7 Gently push the envelope cassette into the printer until it stopsStacking Height Limit 3-2-3 Using the Multi-sheet Bypass FeederPaper Type bypass feeder drops down automatically Pull the top of the front cover to open it. The multi-sheetPull the sliding section toward you until it stops. Pull the gray tab to flip out the last sectionIf the print medium is a stack of papers, transparencies or 3 Slide the side guide to the far rightlabels, fan them before loading. Then load the print medium Print MediaMake sure the print medium is under the plastic tab on the side Adjust the side guide to the size of the loaded print mediumguide 50 ChapterRemove all papers from the multi-sheet bypass feeder 3-2-4 Closing the multi-sheet bypass feederClose the extended tray, then push it in Close the front cover, together with the multi-sheet bypassControl Panel Color 4-1 Control PanelLabel 4-2 The LEDs ErrorResponse ExplanationPrinter Status Definition/CauseAction Action Printer StatusDefinition/Cause Printer Status Memory overflow occurs when theDefinition/Cause ActionDefinition/Cause Printer StatusAction Control PanelTable next page Hardware Malfunction statusPrinter Status Definition/CauseError Hardware MalfunctionResponse Explanation4-3 Control Panel Button Xerox DocuPrint P12 Printer Driver 5-1 The Printer Driver 5-2 Setup tab 2-Sided Printing button Click to bring up the 2-Sided Printing dialog 5-2-1 Add/Edit Text Watermark dialogs Text Preview area 5-2-2 Add/Edit Graphics Watermark dialogsPage 5-2-3 2-Sided Printing dialog Options area Reduce for N-up printing 4 pages up 5-2-4 Layout Options dialogEnlarge for Poster 2 x 2 sheets DocuPrint P12 Printer DriverNormal 5-2-2 2-Sided Printing dialog 5-2-5 Booklet Printing dialog76 Chapter Source Source display display Vertical tabs 5-3 Paper Source tabSource display Vertical tab Paper source options In instances whereby you have not installed these optional cassettes, but you have specified in the Accessories tab to add these options, they will appear. Any print job sent to the Secondary or Envelope cassette will be switched to Main cassette and Envelope MBF respectively 5-4 Destination tab Optimize for text and spreadsheets 5-5 Image Control tabOptimize for graphics and photos Image entire page as graphicOptimize for laser print output Fine The default value is Optimize for laser print output FineOptimize for laser print output Standard Optimize for photocopy reproduction5-6 Accessories tab B5, Legal 13, DL Env., C5 Env. and Japanese Official Postcard 5-7 Advanced tab5-7-1 Printer Administration dialog Wait time-out 5-8 Precautions & Limitations Xerox DocuPrint P12 Status Monitor 6-1 The Status Monitor 6-2-1 Mini-window view 6-2 Views of Status MonitorIcon 6-2-2 Icon view Windows 3.1x only 6-2-4 Max Window view 6-2-3 Taskbar view Windows 95 only6-3 General tab 96 Chapter Printer Info buttonPrint Manager button Windows 3.1x only 6-4 Change Printer tab Always stay on top 6-5 Alerts tabPop up on alerts Never pop up on alerts 6-6 Preferences tab DOS Utilities 7-1-1 Main menu 7-1 DOS Control Panel7-1-2 Control printing menu 7-1-3 Change printer settings Auto-continue Save settings, return to Main MenuHorizontal offset Vertical offset7-1-4 Change LaserJet IIP emulation settings The default is PC-8 Save settings, return to Main Menu Symbol setPaper Source Paper sizePrinter settings page 7-1-5 Print sample pages menuSelect this command to print the printer settings page PCL font page Return to Main Menu Select this command to display the Main Menu7-1-6 Change status monitor settings menu 7-1-7 Change printer port 7-2 DOS Status Monitor 7-2-1 Using the Status Monitor7-2-2 Unloading the Status Monitor Printer Options 8-1 Options FeatureOption Order Code8-2 500 - Sheet Feeder 8-2-1 Installing the 500 - Sheet Feeder116 Chapter 4 Make sure the printer is fully seated on the feederthe 500-sheet cassette until the two feeder joint areas on the Remove the 250-sheet standard cassette completely, then pullfront of the printer are clearly visible Fasten the two feeder joints onto the front of the printer asprinter as well as the wall outlet, then turn on the power sheet paper cassette. Finally, plug the power cord back into thePush back the 500-sheet paper cassette and re-insert the 118 ChapterWhile pinching the two feeder joints as shown below, unfasten 8-2-2 Removing the 500 - sheet feederthem from the rear of the printer out the 500-sheet cassette until the two feeder joint areas onsheet paper cassette them from the front of the printerLift the printer up and away from the paper feeder While pinching the two feeder joints as shown below, unfasten1 Turn the printer off 8-3 Installing the Network Interface CardAt the back of the printer, use a screw driver to loosen the pull it up and outward as shown in the diagramGrip the panel as shown and lift the panel off the notches, and thumb screws that fasten the side cover with a screw driverSlide the side cover off Remove the interface cover124 Chapter 9 Connect the connector cable to the network interface card10 Connectboard. the other side of the connector cable to the control Use the supplied screws to secure the network interface card to Reinstall the side cover as followsthe interface plate the side coverSwitch on the printer Connect the power cord to the back of the printerClose the top cover and push the paper tray back in 126 Chapter8-4 Memory Kit 16MB 8-4-1 SIMM module configuration128 Chapter 8-4-2the side cover with a screwdriver At the back of the printer, loosen the thumb screws that fasten7 Slide the side cover off pull it up and outward as shown in the diagramDRAM SIMM in this socket Locate the SIMM socket as shown in the diagram. Install the9 Hold the SIMM with the notch on the left 10 Insert the SIMM into the socket at a 45 degree angleClose the top cover and push the paper tray back in Connect the power cord to the back of the printerSwitch on the printer Insert the three tabs on the face-up tray into the openings on 8-5 Installing the face-up traythe rear end of the printer 2 ➀ Pull the center grip to open the large extension, thenMaintenance 9-1-2 Storing the Laser Printer cartridge 9-1 Laser Printer Cartridge9-1-1 Handling the Laser Printer cartridge 9-1-3 Redistributing the toner seven to eight times to free the toner Hold the Laser Printer cartridge as shown below and shake itHold the Laser Printer cartridge as shown below and insert it fully into the guide channels until it clicks into place. Use theThen disconnect the power cord from the grounded power Press the power switch to the O position to turn off the printer9-1-4 Replacing the Laser Printer cartridge outlet and from the printer138 Chapter Drum shutterHold the Laser Printer cartridge as shown below and shake it Hold the Laser Printer cartridge as shown below and insert it 8 Close the top coverfully into the guide channels until it clicks into place. Use the 140 Chapter9-2-1 Cleaning the ROS Mirror 9-2 Cleaning the Printerthe paper deck 9-3 Relocating the PrinterPress the power switch to the O position to turn off the printer Then disconnect the power cord from the grounded powerPage 144 Chapter Flip to close the small extension and push the large extensionback into the face up tray Maintenance Pack this printer and its accessories into the original boxesDetach the face-up tray from the rear of the printer Troubleshooting 10-1 Clearing Paper Jams 10-1-1 Jam before reaching Laser Printer cartridge Reinstall the Laser Printer cartridge Close the top cover1 Open the top cover and remove the Laser Printer cartridge Look for a sheet of paper protruding approximately 1 to 1 1/210-1-2 Jam after leaving Laser Printer cartridge Firmly but carefully pull the sheet of paper out of the fuser and Reinstall the Laser Printer cartridgeout of the printer Close the top cover152 Chapter 10-1-3 Jam at the paper exitIf paper was fed from the multi-sheet bypass feeder, remove all 4 Reinstall the face-up traypapers from the multi-sheet bypass feeder tray, including any jammed or partially fed paperPossible 10-2 Print Quality ProblemsDescription 9-2 Cleaning the PrinterLaser Printer cartridge 9-1-4 Replacing the3-1 Selecting Print MediaLaser Printer cartridge 9-1-4 Replacing the9-1-4 Replacing the Laser Printer cartridge3-1 Selecting Print 9-2 Cleaning the PrinterMedia 9-1-4 Replacing theIf the problems mentioned below occur, take the recommended actions 10-3 Other ProblemsRemove and reinstall the Laser Printer cartridge The top cover will not shutIn the USA and Canada 10-4 Servicing your PrinterAppendices AppendicesSpecifications DocuPrint P12 SpecificationsSpecifications DocuPrint P12 Port A Parallel Pin Configuration Pin ConfigurationSignal Name Signal NameWarranty WarrantyThree Year Limited Hardware Warranty Hardware Warranty and Product Support for your Xerox Docuprint P12If you have a problem with your unit How is replacement obtained?Replacement and repair are not your only remedies What the warranty does not coverNo other warranty or guarantee is made by Xerox Service after your three-year warranty expiresIndex IndexIndex Page Watermark Options dialog Testing the PrinterWatermark Options