IBM 51 manual Problems with logging, You cannot log, Cause Solution

Reinstalling Tivoli Intelligent Orchestrator: Retry the Tivoli Intelligent Orchestrator installation. The Tivoli Intelligent Orchestrator installer will detect that Tivoli Intelligent Orchestrator is already installed, and will install only agent manager.

An error occurs when running the rpm -qa command after the DB2 Universal Database, IBM Tivoli Directory Server, and WebSphere Application Server prerequisites are installed on Linux

After successfully installing the Tivoli Intelligent Orchestrator prerequisites on Linux, the following error might occur when running the rpm -qa command. This command queries the packages that are installed on the RedHat Advanced Server.

error: db4 error(-30989) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

Cause

This is a known problem for RedHat Enterprise Linux version 3. A workaround is documented on the RedHat Web site as defect number 149974. For more details, see https://bugzilla.redhat.com/bugzilla/show_bug.cgi?id=149974.

Solution

Run the following command first, to remove the cache files where the page is not found:

rm -f /var/lib/rpm/__db*

The cache will be re-created as needed.

Run the rpm -qa command afterwards, to obtain a complete listing of installed packages on the RedHat Advanced Server, without returning errors.

Problems with logging in

This section includes troubleshooting scenarios for the following problems:

v“You cannot log in”

v“Problems with logging in”

You cannot log in

Cause

The LDAP server might be down.

Solution 1

Run the ibmdirctl command to check the status of the LDAP server. From LDAP_install_directory\appsrv\bin, run the ibmdirctl command using the following syntax:

ibmdirctl -D username -w password status

The returned value is ibmslapd process is running when the server is running. If the system does not confirm that the process is running, start the server.

To start the server, run ibmdirctl again and use the following syntax:

ibmdirctl -D username -w password start

62Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide