common agent will send a notification to the agent recovery service.

Administrator Response: Check the agent manager logs to find information that might help you diagnose the problem. Security issues should be resolved as soon as possible.

BTC1011E A failure occurred while accessing the key store. The common agent was unable to store the certificate on the local machine.

Explanation: The common agent registration service was unable to store the security certificate on the common agent machine. This might be caused by a network problem, or the machine might be offline.

System action: The common agent will not be able to make nor accept secure network connections. The common agent will send a notification to the agent recovery service.

Administrator Response: Make sure the machine is running and is reachable through the network.

BTC1012E The encryption algorithm was not found. The JVM might not support variable or variable. Changing JVMs or

JSSE providers might resolve this issue.

Explanation: The required encryption algorithm was not found. The encryption algorithm is necessary for proper security authentication.

System action: The common agent will not start unless this problem is resolved.

Administrator Response: Make sure the JVM that is shipped with the common agent is being used.

BTC1016I

The common agent registration service

 

successfully obtained key and certificate

 

from the agent manager.

Explanation: The security certificate and key were successfully obtained from the agent manager.

BTC1017I

The security certificate and key has

 

been stored on the local file system.

Explanation: The security certificate and key were successfully stored on the local file system. No user action is necessary.

BTC1018I

The common agent security credentials

 

are being regenerated.

Explanation: The system is creating a new set of security credentials for the common agent.

BTC1019I

The common agent needs to register for

 

credentials. Credentials do not exist, or

 

they are not valid.

Explanation: When the common agent first starts, this message is expected because there are no credentials. After a successful registration, this message should not appear.

System action: The common agent will try to register and get credentials.

BTC1021E The common agent registration failed. It will wait number seconds before attempting to register again.

Explanation: The common agent was not able to register. It will wait, and try again.

Administrator Response: No action required.

BTC1022I

The registration succeeded after number

 

attempts.

Explanation: No additional information is available for this message.

BTC1023E The common agent was unable to register and obtain the necessary security credentials. All possibilities have been exhausted at host host_name, port number. This error is being sent to the agent recovery service.

Explanation: The resource manager will not work properly, and other products will not be able to use its functionality.

System action: The common agent will not start.

Administrator Response: Look for other messages in the log that might be preventing the registration. Review the common agent registration server log. Resolve the problem with common agent registration server. Then, restart the common agent.

BTC1024I The common agent will now wait for number seconds before performing initial registration.

Explanation: No additional information is available for this message.

BTC1025I

The common agent is attempting to

 

register and obtain security credentials

 

from common agent registration service

 

name at port number.

Explanation: No additional information is available for this message.

180Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide

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