IBM 51 Determining the version of agent manager, Installation and uninstallation verifications

Determining the version of agent manager

To determine the version of the agent manager, use the GetAMInfo command, which is located in the Agent_Manager_install_dir/bin directory. On Windows systems, it has the .cmd extension (GetAMInfo.cmd). On AIX, Linux, and Solaris systems, is has the .sh extension (GetAMInfo.sh).

To display the version of the agent manager and agent recovery service applications, run the following command. This example shows the command for a AIX, Linux, or Solaris system:

Agent_Manager_install_dir/GetAMInfo.sh

To display the version of the agent manager application, run the following command. This example shows the command for a Windows system:

Agent_Manager_install_dir\GetAMInfo.bat AgentManager

Note: The application name, AgentManager, is not related to the name of application server in which you install agent manager. For example, if you install the agent manager into the application server named server1, the application name remains AgentManager.

To display the version of the agent recovery service, run the following command. This example shows the command for a AIX, Linux, or Solaris system:

Agent_Manager_install_dir/GetAMInfo.sh AgentRecoveryService

Installation and uninstallation verifications

The following sections are described:

v“Verifying that the agent manager service is running”

v“Verifying the installation of WebSphere Application Server” on page 84

v“Verifying the installation of DB2 Universal Database Enterprise Server Edition (ESE)” on page 84

v“Errors starting the agent manager application server” on page 84

v“Errors starting the agent manager application” on page 84

v“Verifying the connection to the registry” on page 84

v“Enabling and disabling tracing” on page 85

v“Recovering from an incomplete uninstallation of the agent manager” on page 86

Verifying that the agent manager service is running

If you suspect that the agent manager server is not running, use the health check tools that are available in the toolkit subdirectory of the agent manager installation directory (Agent_Manager_install_dir). The WebSphere Application Server serverStatus command tells whether the application server is started, but does not indicate whether it is fully functional. For example, if a remote registry database is inaccessible because of a network or authorization problem, the serverStatus command reports that the application server is operational. However, the agent manager server cannot register agents or resource managers without a connection to the registry.

Chapter 8. Troubleshooting the agent manager 83