IBM 51 manual Accessing the knowledge bases, Using the available command line tools

ssh -l username IP ’command’

4.If running the command using the command line interface works, it is an environment issue. In your workflow source, check your .profile first.

5.If running the command using the command line interface fails, run the command directly on the managed server.

6.If running the command on the managed server works, debug the SSH configuration issue. For more information on SSH configurations, refer to the Security section of the Tivoli Intelligent Orchestrator information center. If you need more information on how to address the SSH configuration issue, search the Tivoli Intelligent Orchestrator Knowledge Base. If information is found on the knowledge base, follow the resolution using the knowledge entry. If no information is found, contact Support. For more information, refer to Appendix B, “Support information,” on page 225.

7.If running the command on the managed server fails, debug the command on the managed server.

Accessing the knowledge bases

At any time during the problem determination process, when a resolution to your problem cannot be found, check the knowledge bases for Tivoli Intelligent Orchestrator and its prerequisites to determine whether the resolution to your problem is already documented.

The following knowledge bases are available:

vFor Tivoli Intelligent Orchestrator:

http://www-306.ibm.com/software/sysmgmt/products/support/

IBMTivoliIntelligentOrchestrator.html

vFor DB2 Universal Database: http://www-306.ibm.com/software/data/db2/udb/ support/

vFor the IBM Tivoli Directory Server:

http://www-306.ibm.com/software/sysmgmt/products/support/ IBMDirectoryServer.html

vFor the WebSphere Application Server:

http://www-306.ibm.com/software/webservers/appserv/ was/support/

For more Support information, refer to Appendix B, “Support information,” on page 225.

Using the available command line tools

This section describes a number of command line tools that are most frequently used during the problem determination process of Tivoli Intelligent Orchestrator and its prerequisites. The following command line tools are described:

v“Tivoli Intelligent Orchestrator command line tools”

v“WebSphere Application Server command line tools” on page 32

v“IBM Tivoli Directory Server command line tools” on page 33

Tivoli Intelligent Orchestrator command line tools

The following table lists a number of command line tools that can be used during the Tivoli Intelligent Orchestrator problem determination process:

26Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide