IBM 51 manual Problems with installation, Linux, you cannot create the user tioadmin, Cause

Chapter 7. Common problems and known limitations in Tivoli Intelligent Orchestrator

This chapter describes how to recover from the following types of Tivoli Intelligent Orchestrator problems, and describes a number of known limitations for the Tivoli Intelligent Orchestrator reports:

v“Problems with installation”

v“Problems with logging in” on page 62

v“Problems with workflows” on page 64

v“Other common problems” on page 68

v“Known report limitations” on page 77

Problems with installation

This section includes troubleshooting scenarios for the following problems:

v“In Linux, you cannot create the user tioadmin”

v“The system cannot connect to the IBM Tivoli Directory Server during the Tivoli Intelligent Orchestrator installation” on page 56

v“The installation of the DB2 Universal Database Client on Windows 2003 system fails” on page 56

v“Installing the common agent and the agent manager is not supported” on page 57

v“The system cannot connect to the database server during the Tivoli Intelligent Orchestrator installation” on page 57

v“The Microsoft Active Directory installation fails” on page 57

v“The Microsoft Active Directory installation fails with invalid certificate value” on page 58

v“The silent installation program for Tivoli Intelligent Orchestrator exits before the installation is completed” on page 58

v“Environment variables not set for user tioadmin” on page 58

v“The installation of IBM Tivoli NetView on Windows fails if the password for creating a user account does not meet the system requirements” on page 59

v“The agent manager installation fails during the Tivoli Intelligent Orchestrator installation” on page 59

v“An error occurs when running the rpm -qa command after the DB2 Universal Database, IBM Tivoli Directory Server, and WebSphere Application Server prerequisites are installed on Linux” on page 62

In Linux, you cannot create the user tioadmin

The installation appears to proceed successfully to completion, but when you check to find the user tioadmin, it has not been created.

Cause

This is a known InstallShield Multi-Platform issue. Because the user tioadmin is not created, the server environment is unstable. Various elements of the installation expect tioadmin and require it to exist. For example, because WebSphere Application Server is configured to start with tioadmin, WebSphere Application Server cannot start.

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