IBM 51 manual

Application Server. Because the configuration script cannot read the properties file, the configuration cannot be performed and the agent manager installation cannot complete.

To find out which script failed, read the text of message CTGEM2100I, which occurs earlier in this message file (msg_EPM_Install.log).

Administrator Response: This message typically indicates a problem in the installation program. Save the message and trace files (msg_EPM_Install.log and trace_EPM_Install.log), and then contact IBM Customer Support.

CTGEM2115E The value of the property property in the properties file is incorrect. The value is: value

Explanation: The installation program creates the properties file to pass configuration information to the scripts that configure the agent manager in WebSphere Application Server. Because the property property in this file is required but does not contain an acceptable value, the configuration cannot be performed.

To find out which script failed, read the text of message CTGEM2100I, which occurs earlier in this message file (msg_EPM_Install.log).

Administrator Response: This message typically indicates a problem in the installation program. Save the message and trace files (msg_EPM_Install.log and trace_EPM_Install.log), and then contact IBM Customer Support.

CTGEM2120E The GetAMInfo command encountered an error while accessing the version information for application_name.

Explanation: The GetAMInfo command cannot read the version information for the application_name application because of an unspecified error. The variable application_name specifies one of the following applications:

vAgentManager: The agent manager application.

vAgentRecoveryService: The agent recovery service.

This message is displayed when GetAMInfo encounters an error that is not covered by messages CTGEM2121E or CTGEM2122E. Possible causes for this error are that the application is not installed, the version information file has been deleted, or the user does not have permission to access the version information file.

Administrator Response: Use the WebSphere Administrative Console to verify that the application_name application is installed and is readable. If the application is installed, verify that the version information file exists and that the user has permission to read the file. The file is located in the following directory:

installedApps/node/application_name.ear/ application_name.war/WEB-INF

The name of the version information file for the agent manager application is CTGEMAMvvrrmm.sys, where vvrrmm is the version information. The name of the file for the agent recovery service application is CTGEMRECvvrrmm.sys.

CTGEM2121E The version information file for the application_name application was not found.

Explanation: The GetAMInfo command cannot locate the version information file for the application_name application. The variable application_name specifies one of the following applications:

vAgentManager: The agent manager application.

vAgentRecoveryService: The agent recovery service.

Possible causes for this error are that the application is not installed or that the version information file has been deleted.

Administrator Response: Use the WebSphere Administrative Console to verify that the application named application_name is installed. If the application is installed, verify that the version information file exists and that the user has permission to read the file. The file is located in the following directory:

installedApps/node/application_name.ear/ application_name.war/WEB-INF

The name of the version information file for the agent manager application is CTGEMAMvvrrmm.sys, where vvrrmm is the version information. The name of the file for the agent recovery service application is CTGEMRECvvrrmm.sys.

CTGEM2122E An error occurred while trying to read the version information file for the application_name.

Explanation: An IOException was caught while trying to read the version information file for application_name. The variable application_name specifies one of the following applications:

vAgentManager: The agent manager application.

vAgentRecoveryService: The agent recovery service.

Administrator Response: Use the WebSphere Administrative Console to verify that the application named application_name is installed. If the application is installed, verify that the version information file exists and that the user has permission to read the file. The file is located in the following directory:

installedApps/node/application_name.ear/ application_name.war/WEB-INF

The name of the version information file for the agent manager application is CTGEMAMvvrrmm.sys, where

218Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide