IBM 51 manual Exception

v Using a Web browser, access the URL, url.

4.Start the upgrade again.

5.If the common agent upgraded continues to fail, collect the common agent logs and contact customer support.

BTC5049E The upgrade bundle cannot retrieve the

value for the key key from

CAUpgrade.properties file.

Explanation: The CAUpgrade.properties file contains key/value pairs that provide platform-specific information that is needed to upgrade the common agent. The value for the required key was not found in the file. This typically indicates a programming error or that the file was changed after it was created.

System action: The upgrade of the common agent stopped and the version of the common agent is unchanged.

Administrator Response: If the agent manager is version 1.1 or version 1.2 with fix pack 1 or earlier, completed the following steps:

1.Repeat the steps in the common agent upgrade instructions on the support web site to reconfigure the agent manager to upgrade common agents.

2.Start the upgrade again.

If the upgrade still fails, or if the agent manager is already at version 1.2 with fix pack 2 or greater, collect the common agent log files and contact customer support.

BTC5050E	The upgrade bundle cannot create a
	response file to use with the installation
	program. Look in the
	logs/upgradeAgentTrace.log and
	logs/upgradeAgentMessage.log files for
	information about the exception:
	exception.

Explanation: An error occurred while creating the response file that is needed to drive the upgrade path of the common agent installation. Possible exceptions include:

vIOException - The response file cannot be created or opened for writing, or an error occurred when writing to the file.

System action: The upgrade of the common agent stopped and the version of the common agent is unchanged.

Administrator Response: Look in the logs/upgradeAgentTrace.log file for information about the exception. The trace log contains information about the error.

Correct the problem, and then start the upgrade again.

BTC5051E The upgrade bundle cannot unpack the image at location into the data_directory directory. Look in the logs/upgradeAgentTrace.log and logs/upgradeAgentMessage.log files for information about the exception: exception

Explanation: An error occurred while unpacking the installation image image into the data_directory directory. Possible exceptions include:

vMalformedURLException - The URL, location, specifies an unknown protocol.

vZipException - There was a problem with the zipped image file.

vIOException - An error occurred while reading from the zipped image file or while creating the unpacked version of a file on the local file system.

System action: The upgrade of the common agent stopped and the version of the common agent has not been changed.

Administrator Response: Look in the logs/upgradeAgentTrace.log and logs/ upgradeAgentMessage.log files to find details about the error, and then, take corrective action. Possible actions include:

vMaking sure there is enough disk space on the common agent machine to hold the uncompressed files.

vMake sure the target directory, data_directory, is writable.

After you correct the problem, start the upgrade again.

BTC5052E The upgrade bundle cannot copy the image from location to relative_path/file_name.

Explanation: Before the upgrade can occur, the deployer service must copy the compressed image file from location to the file_name file in the relative_path directory on the common agent machine. This error indicates that the copy was not successful.

System action: The upgrade of the common agent stopped and the version of the common agent has not been changed.

Administrator Response: Perform these actions to correct the problem:

1.Make sure that the agent manager is running.

2.If the agent manager is version 1.1 or version 1.2 with fix pack 1 or earlier, make sure the common agent upgrade instructions on the support Web site have been followed. The instructions help you configure the agent manager to upgrade common agents.

3.Make sure that common agent has enough disk space for the file.

Chapter 11. Tivoli Common Agent Services messages 199