IBM 51 manual Other common problems

Cannot run workflows if the PS1 environment variable is altered

Cause

When running scriptlets in Tivoli Intelligent Orchestrator, the system will expect that the command prompt ends in $ or #. The PS1 environment variable governs what your prompt looks like. If you change this variable on your managed-to or managed-from system, you might run into problems running workflows.

For example, on most UNIX systems, when you are logged in as tioadmin, by default, you see the following command prompt:

$

If you change the PS1 variable for tioadmin to be tioadmin>, then you will see the following as the command prompt:

tioadmin>

Solution

To be able to run scriptlets in Tivoli Intelligent Orchestrator, ensure that the command prompt ends in $ or #.

Here are examples of acceptable command prompts:

command$

$

#

command#

For more information on troubleshooting workflows, refer to the Developing automation packages section in the Tivoli Intelligent Orchestrator information center.

Other common problems

This section includes troubleshooting scenarios for the following problems:

v“On Windows, Tivoli Intelligent Orchestrator does not start” on page 69

v“Problems occur when administering Tivoli Intelligent Orchestrator from the Web interface while a local firewall is enabled” on page 69

v“Incorrect SOAP parameters generate detailed Java exception messages” on page 70

v“XML import does not work properly” on page 70

v“DB2 Universal Database does not work properly with terminal server” on page 71

v“On UNIX, Tivoli Intelligent Orchestrator logs fill up the file system” on page 71

v“On Windows 2000, the embedded messaging feature does not work” on page 71

v“WebSphere Application Server on Linux remains paused when you try to stop the JMS pub sub broker” on page 72

v“On Windows, the remote connection to the database hangs when the database server is on a multiprocessor machine” on page 72

v“For languages other than English, the text in CSV reports imported in Microsoft Excel is garbled” on page 73

v“An error occurs if you use special characters to create a new user or security role” on page 74

68Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide