IBM 51 manual Built-in troubleshooting features, Problem classification, Product maintenance

WebSphere Application Server

WebSphere Application Server hosts management interfaces and coordinates interaction between other system components.

Database server

The database server stores the data center model and report and audit data.

Directory server

The directory server manages user accounts and user authentication.

Built-in troubleshooting features

Tivoli Intelligent Orchestrator records system activity and events in message logs, trace logs, and Common Base Event logs. You can view the contents of these log files in a text editor.

Problem classification

This guide provides information about Tivoli Intelligent Orchestrator tools, resources, and techniques that can help you identify and resolve the following types of problems:

v“Problems with installation” on page 55

v“Problems with logging in” on page 62

v“Problems with workflows” on page 64

v“Other common problems” on page 68

For details about problems and resolutions for these issues, see Chapter 7, “Common problems and known limitations in Tivoli Intelligent Orchestrator,” on page 55.

Product maintenance

Problems can often be avoided with planning and preparation before you deploy Tivoli Intelligent Orchestrator. Before you install the software, review the Tivoli Intelligent Orchestrator Release Notes, the Tivoli Intelligent Orchestrator Installation Guide, and the Tivoli Intelligent Orchestrator Migration Guide. These documents contain the following important information:

vSupported operating system levels

vPrerequisite software requirements

vRequired software fix packs

vMinimum and recommended memory requirements

vDisk space requirements

vUpgrade considerations

vKnown problems, limitations, and recovery procedures

Backing up the system

After you have installed Tivoli Intelligent Orchestrator, ensure that you have a comprehensive backup and system recovery strategy in place. Because Tivoli Intelligent Orchestrator does not include tools for backing up or restoring your system, you should back up your system in accordance with the documentation that is provided with your operating system or with any specialized backup and restore software that you use.

Chapter 1. Introduction to troubleshooting 5