IBM 51 manual PackageLog ZIP tool, Location, Syntax, Returned file

vProper contact information - your IBM Passport Advantage® or Tivoli Customer ID, appropriate phone number or e-mail address, your preference of return correspondence: by phone or e-mail, alternate phone numbers (if possible), and if not responding to you, the name and contact information for the person Tivoli Customer Support needs to contact.

packageLog ZIP tool

The packageLog tool is a command line utility that packages Tivoli Intelligent Orchestrator logs into a single ZIP file that you can send to the IBM Tivoli Software Support team. The ZIP file includes the log information that Tivoli Support representatives need to access so they can help diagnose a problem.

Location

Windows

%TIO_HOME%\tools

Where %TIO_HOME% is the Tivoli Intelligent Orchestrator home directory.

UNIX $TIO_HOME/tools

Where $TIO_HOME is the Tivoli Intelligent Orchestrator home directory.

Syntax

Windows

packageLogs.cmd full_path_of_the_log–directory, where

full_path_of_the_log–directoryis the location of the log directory that includes the log files you want to zip and send to Tivoli Support.

The packageLogs tool automatically determines the default location of the logs. However, if the logs have been placed in a directory other than the default, you can use this variable to specify the unique directory location.

UNIX packageLogs.sh full_path_of_the_log–directory, where full_path_of_the_log–directory is the location of the log directory that includes the log files that you want to zip and send to Tivoli Support.

The packageLogs tool automatically determines the default location of the logs. However, if the logs have been placed in a directory other than the default, you can use this variable to specify the unique directory location.

Returned file

The tool produces a ZIP file LogPackagetimestamp.zip, located in the current directory, where timestamp is a time stamp assigned by the system when the packageLog tool completes the ZIP file.

Level Reporting tool for the WebSphere Application Server platform

The Level Reporting tool is a command line utility that scans your system for WebSphere Application Server platform products, and then builds a report file that details the products that it found as well as their respective maintenance levels. The tool is not intended to displace the current native level utilities such as versionInfo and db2level that are provided by the individual products. Rather, the tool is designed to produce a report file that includes the software level information that IBM Tivoli Software Support representatives need to access so they can help diagnose a problem.

92Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide