IBM 51 manual Tivoli Common Agent Services messages

4.Ensure that the AgentManager.properties file contains an encrypted string for the value of the Registration.Agent.Access.Password property.

5.When the files and properties are correct, retry the operation that failed.

6.If the problem continues, regenerate the registration encryption keystore file and retry the operation that failed. Instructions for regenerating the keystore file are located in the agent manager documentation.

7.If the problem continues after regenerating the keystore file, contact IBM Customer Support.

CTGEM0048E The agent registration password cannot be updated in the agent manager configuration file (AgentManager.properties) because the following exception occurred: exception

Explanation: The specified exception occurred while attempting to update the agent registration password in the Registration.Agent.Access.Password property in the AgentManager.properties file. The password was not changed.

Administrator Response: Follow these steps to verify that the information needed to encrypt and update passwords is available:

1.Ensure that the agent manager configuration file (AgentManager.properties) is in the WEB-INF/classes/resources directory of the AgentManager.war file and that the file is readable by the user who encountered the problem.

2.Ensure that the directory pointed to by the ARS.directory property in the AgentManager.properties file exists and is readable.

3.Ensure that the value of the REG.keyPWfile.name property in the AgentManager.properties file is the name of the registration encryption keystore file, relative to the ARS.directory location.

4.When the files and properties are correct, retry the operation that failed.

5.If the problem continues, regenerate the registration encryption keystore file and retry the operation that failed. Instructions for regenerating the keystore file are located in the agent manager documentation.

6.If the problem continues after regenerating the keystore file, contact IBM Customer Support.

CTGEM0049E An error occurred while trying to encrypt the passed value. The exception is: exception

Explanation: An error occurred while attempting to encrypt the passed value.

System action: The command-line utility will attempt to encrypt the value passed according to the previously saved key and display the encrypted string to the user.

Administrator Response: Follow these steps to verify

that the information needed to encrypt and compare passwords are available:

1.Ensure that the agent manager configuration file (AgentManager.properties) is in the WEB-INF/classes/resources directory of the AgentManager.war file and that the file is readable by the current user.

2.Ensure that the directory pointed to by the ARS.directory property in the AgentManager.properties file exists and is readable.

3.Ensure that the value of the REG.keyPWfile.name property in the AgentManager.properties file is the name of the registration encryption keystore file, relative to the ARS.directory location, and that the file is readable.

4.Ensure that the AgentManager.properties file contains an encrypted string for the value of the Registration.Agent.Access.Password property.

5.When the files and properties are correct, retry the operation that failed.

6.If the problem continues, regenerate the registration encryption keystore file and retry the operation that failed. Instructions for regenerating the keystore file are located in the agent manager documentation.

7.If the problem continues after regenerating the keystore file, contact IBM Customer Support.

CTGEM0050E The Authorization.xml file cannot be upgraded because the following exception occurred: exception

Explanation: In version 1.1 of the agent manager, passwords in the Authorization.xml file were saved as readable, unencrypted text. The current version stores passwords as encrypted text. When the agent manager is upgraded from version 1.1, the existing passwords are encrypted.

This message indicates that an exception occurred while the passwords in the original Authorization.xml file were being encrypted or updated in the file. The file is not unchanged.

System action: The upgrade continues. The passwords in the Authorization.xml file are not encrypted. The agent manager will not be able to register resource managers until the passwords in the file are encrypted.

Administrator Response: Follow these steps to encrypt the passwords:

1.Make sure that you have the authority to write the Authorization.xml file and then open it in a text editor.

To locate Authorization.xml, use the Registration.Manager.Authorization.Config property in agent manager configuration file (AgentManager.properties). The location is relative to the directory specified in the ARS.directory

Chapter 11. Tivoli Common Agent Services messages 211