IBM 51 manual Performing periodic checks and maintenance, Problem resolution

You might want to consider the following general recommendations for backing up your Tivoli Intelligent Orchestrator system:

vPerform a full backup of your existing DB2 Universal Database or Oracle database. General guidelines for backing up DB2 Universal Database and Oracle9i Database data are provided in the Tivoli Intelligent Orchestrator Version 5.1 Migration Guide. For more details, refer to the DB2 Universal Database information center available at

http://publib.boulder.ibm.com/infocenter/db2help/index.jsp

or to the Oracle9i documentation available at

http://www.oracle.com/technology/documentation/oracle9i.html

vBack up your directory server database. Considerations for Microsoft Active Directory and general guidelines for backing up an IBM Tivoli Directory Server database are provided in the Tivoli Intelligent Orchestrator Version 5.1 Migration Guide. For more backup and migration details, refer to the IBM Tivoli Directory Server Installation and Configuration documentation available at:

http://publib.boulder.ibm.com/tividd/td/IBMDirectoryServer5.2.html

vBack up your automation packages (.tcdriver files) using any of the standard backup and restore tools that you are currently using. For more details on automation packages, refer to the Developing automation packages section of the Tivoli Intelligent Orchestrator information center.

For Tivoli Intelligent Orchestrator publications:

1.Go to http://www.ibm.com/software/tivoli/products/intell-orch/

2.Click Technical documentation on the left.

For Tivoli Provisioning Manager publications:

1.Go to http://www.ibm.com/software/tivoli/products/prov-mgr/

2.Click Technical documentation on the left.

Performing periodic checks and maintenance

In addition to the preceding backup guidelines, here are several best practices that can help you do even more to prevent problems:

vOn Windows, periodically back up the user registry following the instructions provided by the user registry vendor.

vPeriodically check that all systems that are running Tivoli Intelligent Orchestrator have sufficient disk space for runtime and problem determination data. As your security policy grows, and the number of users, groups, and protected objects increase, the space requirements for the policy databases, message logs, trace logs, Common Base Event logs, and any auditing information can increase as well. For more information, see Chapter 4, “Locating and configuring log files,” on page 39.

vRegularly check for the availability of fix packs and install them as they become available. Information on fix packs and other usual information can be found on the Tivoli Intelligent Orchestrator support Web site, at:

http://www.ibm.com/software/sysmgmt/products/support/

IBMTivoliIntelligentOrchestrator.html

Problem resolution

Use the information in this guide to identify and resolve potential problems. If you cannot correct the problem, gather the relevant diagnostic information as described in this guide and then use the information in Chapter 9, “Contacting IBM Tivoli Software Support,” on page 91 to get further assistance.

6Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide