IBM 51 Tivoli software training Support information, Conventions used in this book, Monospace

Tivoli software training

For Tivoli software training information, refer to the IBM Tivoli Education Web site: http://www.ibm.com/software/tivoli/education.

Support information

If you have a problem with your IBM software, you want to resolve it quickly. IBM provides the following ways for you to obtain the support you need:

vSearching knowledge bases: You can search across a large collection of known problems and workarounds, Technotes, and other information.

vObtaining fixes: You can locate the latest fixes that are already available for your product.

vContacting IBM Software Support: If you still cannot solve your problem, and you need to work with someone from IBM, you can use a variety of ways to contact IBM Software Support.

For more information about these three ways of resolving problems, see

Appendix B, “Support information,” on page 225.

Conventions used in this book

This reference uses several conventions for special terms and actions and for operating system-dependent commands and paths.

Typeface conventions

The following typeface conventions are used in this reference:

Bold Lowercase commands or mixed case commands that are difficult to distinguish from surrounding text, graphical user interface (GUI) controls such as names of fields, icons, or menu choices, keywords, parameters, options, names of Java™ classes, and objects are in bold.

Italic Variables, titles of publications, and special words or phrases that are emphasized are in italic. Italics also indicate names for which you must substitute the appropriate values for your system.

Monospace

Code examples, command lines, screen output, file and directory names that are difficult to distinguish from surrounding text, system messages, text that the user must type, and values for arguments or command options are in monospace.

xTivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide