IBM 51 manual Troubleshooting the agent

The silent installation program for Tivoli			Limitations when trying to manually associate a
Intelligent Orchestrator exits before the			discovered software resource with a software
installation is completed	.	58	definition	.	75
Environment variables not set for user tioadmin		58	Some patch installations might fail when trying
The installation of IBM Tivoli NetView on			to perform a multiple patch installation . . .	. 76
Windows fails if the password for creating a user			There is a maximum size for returnResult
account does not meet the system requirements	. 59		parameter storage	. 76
The agent manager installation fails during the			Device Manager limitations	.	76
Tivoli Intelligent Orchestrator installation . .	. 59		Running lightweight management server with
An error occurs when running the rpm -qa			DB2 Universal Database generates exceptions .	. 76
command after the DB2 Universal Database, IBM			Agent receives an HTTP Unauthorized (401)
Tivoli Directory Server, and WebSphere			response code	.	77
Application Server prerequisites are installed on			Known report limitations	.	77
Linux	.	62	Running any report with too many objects
Problems with logging in	.	62	selected fails	.	77
You cannot log in	.	62
You cannot change your password . . . .	. 63		Chapter 8. Troubleshooting the agent
Problems with workflows	.	64	manager	.	79
DB2 Universal Database errors occur when you			Log files for the agent manager	.	79
deploy resources	.	64
			Packaging the log files	.	79
DB2 Universal Database creates a database state
			Locating the installation log files	.	79
error		64
			Locating the uninstallation log files . . . .	.	81
DB2 Universal Database deadlocks occur when
			Locating the remote registry logs	.	81
the system runs a logical operation . . . .	.	65
			Locating the runtime log files	.	82
Shell command error: Resource temporarily
			Locating the DB2 Universal Database runtime
unavailable	.	65
			logs	.	82
Shell command error: Exit value=1, Error
			Determining the version of agent manager . . . . 83
stream=", Result stream="no bash in ..." . . .	.	65
			Installation and uninstallation verifications . . .	.	83
IBM Tivoli Software Support personnel have
			Verifying that the agent manager service is
requested a copy of a workflow	. 65
			running	.	83
A workflow does not install	.	67
			Verifying the installation of WebSphere
Cannot run workflows if the PS1 environment
			Application Server	.	84
variable is altered	.	68
			Verifying the installation of DB2 Universal
Other common problems	. 68
			Database Enterprise Server Edition (ESE) . .	. 84
On Windows, Tivoli Intelligent Orchestrator does
			Errors starting the agent manager application
not start	.	69
			server	.	84
Problems occur when administering Tivoli
			Errors starting the agent manager application . . 84
Intelligent Orchestrator from the Web interface
			Verifying the connection to the registry . . .	.	84
while a local firewall is enabled	.	69
			Enabling and disabling tracing	.	85
Incorrect SOAP parameters generate detailed
			Recovering from an incomplete uninstallation of
Java exception messages	.	70
			the agent manager	.	86
XML import does not work properly . . . . . 70
			Common problems	.	87
DB2 Universal Database does not work properly
			Registration and communication failures . .	. 87
with terminal server	.	71
			Problems using the WebSphere Administrative
On UNIX, Tivoli Intelligent Orchestrator logs fill
			Console	.	88
up the file system	.	71
On Windows 2000, the embedded messaging			Chapter 9. Contacting IBM Tivoli
feature does not work	.	71
			Software Support . . . . . . . . . . 91
WebSphere Application Server on Linux remains
paused when you try to stop the JMS pub sub			General data to collect for Tivoli Support . . .	. 91
broker	.	72	packageLog ZIP tool	.	92
On Windows, the remote connection to the			Level Reporting tool for the WebSphere
database hangs when the database server is on a			Application Server platform	. 92
multiprocessor machine	.	72	Chapter 10. Tivoli Intelligent
For languages other than English, the text in CSV
reports imported in Microsoft Excel is garbled.	. 73		Orchestrator messages	.	95
An error occurs if you use special characters to			Common subsystem messages	. 95
create a new user or security role	.	74
			Deployment engine subsystem messages . . .	. 124
Common agents unable to communicate with the
			Job Distribution Service (JDS) subsystem messages		135
agent manager	.	75
			J2ee subsystem messages	.	135
			Policy engines subsystem messages	. 150

ivTivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide