IBM 51 manual

CTGEM0058E The AuthXMLRemoveUser command received incorrect input arguments. This command takes a single argument, which is the ID of the resource manager user ID that you want to remove.

Explanation: No additional information is available for this message.

CTGEM0059E An error occurred while attempting to retrieve the key used to encrypt resource manager passwords. The exception is: exception

Explanation: The specified exception was caught while trying to retrieve the previously saved encryption key that is used during registration. Existing resource manager passwords cannot be validated and new resource manager passwords cannot be created.

Administrator Response: Follow these steps to verify that the information needed to encrypt and compare passwords are available:

1.Ensure that the agent manager configuration file (AgentManager.properties) is in the WEB-INF/classes/resources directory of the AgentManager.war file and that the file is readable by the current user.

2.Ensure that the directory pointed to by the ARS.directory property in the AgentManager.properties file exists and is readable.

3.Ensure that the value of the REG.keyPWfile.name property in the AgentManager.properties file is the name of the registration encryption keystore file, relative to the ARS.directory location.

4.When the files and properties are correct, retry the operation that failed.

5.If the problem continues, regenerate the registration encryption keystore file and retry the operation that failed. Instructions for regenerating the keystore file are located in the agent manager documentation.

6.If the problem continues after regenerating the keystore file, contact IBM Customer Support.

CTGEM0060E An error occurred while attempting to encrypt the resource manager registration password. The exception is: exception

Explanation: The specified exception was caught while trying to encrypt the resource manager password so that it can be compared to the previously saved encrypted password. The resource manager registration password cannot be validated, so the operation that required password validation cannot take place.

Administrator Response: Follow these steps to verify that the information needed to encrypt and compare passwords are available:

1.Ensure that the agent manager configuration file (AgentManager.properties) is in the WEB-INF/classes/resources directory of the AgentManager.war file and that the file is readable by the current user.

2.Ensure that the directory pointed to by the ARS.directory property in the AgentManager.properties file exists and is readable.

3.Ensure that the value of the REG.keyPWfile.name property in the AgentManager.properties file is the name of the registration encryption keystore file, relative to the ARS.directory location.

4.When the files and properties are correct, retry the operation that failed.

5.If the problem continues, regenerate the registration encryption keystore file and retry the operation that failed. Instructions for regenerating the keystore file are located in the agent manager documentation.

6.If the problem continues after regenerating the keystore file, contact IBM Customer Support.

CTGEM0061E An error occurred while attempting to encrypt the agent registration password. The exception is: exception

Explanation: The specified exception was caught while encrypting the agent registration password, so that it can be compared to the previously saved encrypted password. The agent registration password cannot be validated, so the operation that required password validation cannot take place.

Administrator Response: Follow these steps to verify that the information needed to encrypt and compare passwords are available:

1.Ensure that the agent manager configuration file (AgentManager.properties) is in the WEB-INF/classes/resources directory of the AgentManager.war file and that the file is readable.

2.Ensure that the directory pointed to by the ARS.directory property in the AgentManager.properties file exists and is readable.

3.Ensure that the value of the REG.keyPWfile.name property in the AgentManager.properties file is the name of the registration encryption keystore file, relative to the ARS.directory location.

4.When the files and properties are correct, retry the operation that failed.

5.If the problem continues, regenerate the registration encryption keystore file and retry the operation that failed. Instructions for regenerating the keystore file are located in the agent manager documentation.

6.If the problem continues after regenerating the keystore file, contact IBM Customer Support.

214Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide