IBM 51 manual Tivoli Common Agent Services messages

CTGEM0023E The agent manager cannot store information about the agent with the operating system GUID "operating_system_GUID" and component ID "component_ID" in the agent registry.

Explanation: The agent manager cannot store information about the specified agent in the agent registry. This indicates a possible problem with the database or a problem in the agent manager. The agent or resource manager that called the agent manager is not affected by this problem.

The component ID component_ID identifies the specific instance of the agent on a computer system by using the root configuration directory, or installation directory, of the agent.

Administrator Response: Verify that the agent registry database is operational. If it is not running locally, verify that you can connect to it from the agent manager server. Turn on tracing (if it is not already on), and restart the agent manager. If the problem continues, contact IBM Customer Support.

CTGEM0024E The agent manager cannot store information about the certificate with serial number "serial_number" and distinguished name (DN) "distinguished_name" in the agent registry.

Explanation: The agent manager cannot store information about a certificate in the agent registry. This indicates a possible problem with the database or a problem in the agent manager. The agent or resource manager that called the agent manager is not affected by this problem, because it receives the certificate, even though the certificate is not stored in the registry. The next time the agent or resource manager contacts the agent manager, the agent manager authenticates the caller using the certificate that is presented at that time.

System action: The agent manager logs the exception in its trace log file. No exception is thrown for the calling program.

Administrator Response: Verify that the agent registry database is operational. If it is not running locally, verify that you can connect to it from the agent manager server. After correcting any database access problem, turn on agent manager tracing (if it is not already on), and restart the agent manager. If the problem continues, contact IBM Customer Support.

CTGEM0025E The client certificate has an unrecognized format: class_name.

Explanation: The client certificate specified by the class_name class has an unrecognized format.

Administrator Response: Collect the message and trace files and contact IBM Customer Support.

CTGEM0026E The agent manager cannot store information that is provided in a configuration update into the agent registry.

Explanation: The information in a configuration update cannot be stored in the agent registry.

Administrator Response: Verify that the agent registry database is operational. If it is not running locally, make sure that you can connect to it from the agent manager server. Turn on tracing (if it is not already on), and restart the agent manager. If the problem continues, contact IBM Customer Support.

CTGEM0027E The agent manager cannot load the root certificate for the certificate authority that uses the following alias: root_certificate_alias.

Explanation: The agent manager cannot load its root certificate.

System action: The certificate authority is not initialized. Certificate generation and renewal cannot occur, so registration requests cannot be processed.

Administrator Response: Collect the agent manager and trace files and contact IBM Customer Support.

CTGEM0028E The identification information in the certificate request is incomplete. Both the operating system GUID and the component ID must be specified.

Explanation: An agent or a resource manager submitted a certificate request that does not contain complete identification information. The calling program must provide both an operating system GUID and a component ID.

System action: In addition to logging this message in the agent manager message and trace files, the agent manager throws an exception to notify the calling program about the problem.

Administrator Response: This message indicates a programming problem. Collect the agent manager message and trace files and contact IBM Customer Support.

Programmer response: Modify the calling program to provide complete information for the certificate request.

CTGEM0029E A Web service port implementation class cannot be loaded. The implementation class name is class_name.

Explanation: An error occurred while loading the Web service port implementation class specified by class_name.

System action: The function provided by the specified Web service port implementation is not available.

Chapter 11. Tivoli Common Agent Services messages 207