IBM 51 manual Troubleshooting the prerequisite installation, DB2 Universal Database verification

The following stages are described to the Tivoli Intelligent Orchestrator problem determination process:

1.“Troubleshooting the prerequisite installation”

2.“Tivoli Intelligent Orchestrator installation and subcomponent configuration verification” on page 17

3.“Tivoli Intelligent Orchestrator runtime problem determination” on page 21

4.“Accessing the knowledge bases” on page 26

5.“Using the available command line tools” on page 26

Troubleshooting the prerequisite installation

The following steps are required during this phase:

1.Ensure that the operating system has all required fixes and levels. For a complete list of operating system environments that are supported by Tivoli Intelligent Orchestrator, refer to the Tivoli Intelligent Orchestrator Installation Guide, Version 5.1.

2.For your specific server topology, ensure that the prerequisite installer installed the required versions and patches for the prerequisites and their related components, as described in detail in the Tivoli Intelligent Orchestrator Installation Guide. Tivoli Intelligent Orchestrator requires the following prerequisites:

v DB2 Universal Database Enterprise Server Edition, Version 8.2, Fix Pack 11 or

Solaris : Oracle 9i

vIBM Tivoli Directory Server, Version 6.0, Fix Pack 1

vWebSphere Application Server, Version 6.0, Fix Pack 2.

3.After the prerequisite installation, you might want to follow these steps:

vEnsure that the configuration of the IBM Tivoli Directory Server database was successful. If not, refer to the “IBM Tivoli Directory Server verification” on page 11 section.

vPerform a subcomponent verification, as described in the following subsections:

–“DB2 Universal Database verification”

–“IBM Tivoli Directory Server verification” on page 11

–“WebSphere Application Server verification” on page 13

DB2 Universal Database verification

Follow these steps to ensure that the DB2 Universal Database was successfully started:

1.Use the following command to start the database: v On UNIX: $ db2start

For example, db2start on AIX has the following output:

$ db2start

07/13/2005 11:54:07 0 0 SQL1063N DB2START processing was successful. SQL1063N DB2START processing was successful

vOn Windows:

–From the services window, start the service DB2 - <instance_name>.

–The default service name in Tivoli Intelligent Orchestrator 5.1 is DB2 - DB2.

2.Verify whether the designated port is available by running this command: netstat -an grep 50000

3.Verify if all required DB2 Universal Database processes are up and running:

10Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide