IBM 51 manual Cause

The installation of IBM Tivoli NetView on Windows fails if the password for creating a user account does not meet the system requirements

Cause

When installing IBM Tivoli NetView on Windows, the NetView installer creates a user account on your system for the NetView service. If the password that you are prompted to enter for creating this user account does not conform with the password policy of your system, the NetView installation fails.

Solution

Ensure that the password for creating the NetView user account conforms with the password policy of your system.

The agent manager installation fails during the Tivoli Intelligent Orchestrator installation

The installation of the agent manager fails during the Tivoli Intelligent Orchestrator installation with the following warning:

WARNING: Failed to install agent manager. View log

C:\Program Files\IBM\tivoli\thinkcontrol\AM\logs\am_install.log for more details.

Cause

You might want to consult the agent manager logs to identify the cause of this problem. The agent manager log files are located in the C:\Program Files\IBM\tivoli\thinkcontrol\AM\logs directory. Possible causes might include:

vThe port required for the agent manager installation might be busy.

vThe agent manager has already been installed on your system.

Solution 1

If no agent manager installation has been performed on the server prior to the Tivoli Intelligent Orchestrator installation, follow these steps:

1.Consult the agent manager log files and make all the necessary changes following the instructions in the logs.

2.Retry the Tivoli Intelligent Orchestrator installation. The Tivoli Intelligent Orchestrator installer will detect that Tivoli Intelligent Orchestrator is already installed and will install only agent manager.

For more details on the agent manager reinstallation, refer to the Tivoli Intelligent Orchestrator Installation Guide.

Solution 2

If the agent manager was previously installed on the Tivoli Intelligent Orchestrator installation, you should uninstall the agent manager first, and then retry the Tivoli Intelligent Orchestrator installation.

Uninstalling the agent manager: Uninstalling the agent manager uninstalls the application from your operating system and removes the agent manager servlets from WebSphere Application Server. The uninstallation wizard does not remove the registry. Removing the registry is an optional step that you can perform after running the wizard. The wizard also does not uninstall WebSphere Application Server or DB2 Universal Database Enterprise Server Edition, even if those prerequisite products were installed along with the agent manager.

Note: To prevent the loss of data:

Chapter 7. Common problems and known limitations in Tivoli Intelligent Orchestrator 59