IBM 51 manual Common agents unable to communicate with the agent manager, Cause

Cause

The Distinguished Name (DN) syntax supported by the directory server does not support special characters. This is a known problem with the IBM Tivoli Directory Server and is described in detail in the Tivoli Directory Server Administration Guide that is available at http://publib.boulder.ibm.com/tividd/td/ IBMDirectoryServer5.2.html.

Solution

Escape these special characters or other characters in an attribute value in a distinguished name string by preceding it with a backslash (\).

Common agents unable to communicate with the agent manager

Communication problems between the common agents and the agent manager might include, for example, a failed ping agent, or failed subagent installations when installing the common agent.

Cause

The Domain Name Server (DNS) is not properly set up in the common agents’ environment. By default, the agent manager is set up so that the common agent machines must be able to resolve the fully qualified name of the agent manager server.

Solution

In cases where the endpoint machine where you want to install the common agent cannot resolve the fully qualified name of the agent manager server, follow these steps:

1.Stop Tivoli Intelligent Orchestrator.

2.On the Tivoli Intelligent Orchestrator server, edit the AgentManager.properties file that is located in the following directory:

$WAS_HOME/installedApps/<nodename>/AgentManager.ear/ AgentManager.war/WEB-INF/classes/resources

a.Find the line that looks like:

ARS.host=<fully qualified name>

where <fully qualified name> can be, for example, bvtwin1.torolab.ibm.com.

b.Replace the IP address with the fully qualified name, for example, 9.2.2.2. The edited line should now look like:

ARS.host=9.2.2.2

3.Restart the agent manager.

4.Retry installing the common agent on the endpoint machine.

Limitations when trying to manually associate a discovered software resource with a software definition

When you manually associate a discovered software resource on a server with a software definition, you can only select a software product, patch, or operating system software definition.

The following scenario is described:

vYou manually associated a discovered software resource on a server with a software stack definition.

Chapter 7. Common problems and known limitations in Tivoli Intelligent Orchestrator 75