Appendix B. Support information

This section describes the following options for obtaining support for IBM products:

v“Searching knowledge bases”

v“Obtaining fixes”

v“Contacting IBM Software Support” on page 226

Searching knowledge bases

If you have a problem with your IBM software, you want it resolved quickly. Begin by searching the available knowledge bases to determine whether the resolution to your problem is already documented.

Search the information center on your local system or network

IBM provides extensive documentation that can be installed on your local computer or on an intranet server. You can use the search function of this information center to query conceptual information, instructions for completing tasks, reference information, and support documents.

Search the Internet

If you cannot find an answer to your question in the information center, search the Internet for the latest, most complete information that might help you resolve your problem. To search multiple Internet resources for your product, expand the product folder in the navigation frame to the left and select Web search. From this topic, you can search a variety of resources including:

vIBM technotes

vIBM downloads

vIBM Redbooks

vIBM developerWorks®

vForums and newsgroups

vGoogle

Obtaining fixes

A product fix might be available to resolve your problem. You can determine what fixes are available for your IBM software product by checking the product support Web site:

1.Go to the IBM Software Support Web site (http://www.ibm.com/software/ support/).

2.Under Product support pages A to Z, click I, and then select IBM Tivoli Intelligent Orchestrator. This opens the IBM Tivoli Intelligent Orchestrator Support site.

3.Under Self help, follow the link to All Updates, where you will find a list of fixes, fix packs, and other service updates for Tivoli Intelligent OrchestratorTivoli Provisioning Manager. For tips on refining your search, click Search tips.

© Copyright IBM Corp. 2003, 2006

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IBM 51 manual Appendix B. Support information, Searching knowledge bases, Search the Internet, Obtaining fixes