© Copyright IBM Corp. 2003, 2006

Contents

Preface

. vii

Chapter 4. Locating and configuring

 

 

Who should read this book

. vii

log files

 

39

Publications

. vii

Log locations

.

39

Tivoli Intelligent Orchestrator library . . . .

. vii

Log directory files

.

39

Prerequisite publications

. viii

Logging levels

.

40

Related publications and resources . . . .

. viii

Configuring logs with log4j

.

40

Accessing publications online

. ix

log4j.prop

.

40

Ordering publications

. ix

Log level defaults

.

42

Accessibility

. ix

RollingFileAppender defaults

.

42

Tivoli software training

.

. x

Configuring log4j dynamically

.

42

Support information

.

. x

Preparing log files for review by IBM Tivoli

 

 

Conventions used in this book

.

. x

Support

.

43

Typeface conventions

.

. x

 

 

 

Chapter 1. Introduction to

 

 

 

Chapter 5. Tivoli Intelligent

 

 

 

 

 

Orchestrator log files

 

45

troubleshooting

 

1

 

 

Log files for product setup

.

45

Product and system overview

.

.

1

Log files for the uninstall process

.

45

Product comparison

.

.

2

Log files for starting and stopping the server . .

.

46

Product architecture

.

.

3

Log files for the Web interface

.

47

Tivoli Intelligent Orchestrator components .

.

.

3

Deployment engine log files

.

47

Prerequisites installed with Tivoli Intelligent

 

 

 

Workflow logs

.

48

Orchestrator

.

.

4

Logs for data collection and decision making . .

.

49

Built-in troubleshooting features

.

.

5

Automation package logs

.

49

Problem classification

.

.

5

 

 

 

Product maintenance

.

.

5

Chapter 6. Middleware prerequisite log

 

 

Backing up the system

.

.

5

files

 

51

Performing periodic checks and maintenance

.

. 6

 

Installation log files for prerequisites

.

51

Problem resolution

.

.

6

Installation logs for individual prerequisites .

.

51

 

 

 

 

Chapter 2. Problem determination

 

 

 

Runtime logs for prerequisites

.

52

 

 

 

WebSphere Application Server

. 52

essentials for Tivoli Intelligent

 

 

 

 

 

 

DB2 Universal Database

.

53

Orchestrator

.

 

7

 

Directory Server

.

53

Problem determination methodologies . . . .

.

.

7

Tivoli Agent Manager

.

54

Defining the problem

.

.

7

 

 

 

Identifying the cause of the problem . . .

.

.

8

Chapter 7. Common problems and

 

 

Fixing the problem

.

.

9

known limitations in Tivoli Intelligent

 

 

Troubleshooting methods for Tivoli Intelligent

 

 

 

Orchestrator

 

55

Orchestrator and prerequisites

.

.

9

 

Problems with installation

.

55

Troubleshooting the prerequisite installation .

.

 

10

 

In Linux, you cannot create the user tioadmin . . 55

Tivoli Intelligent Orchestrator installation and

 

 

 

 

 

 

The system cannot connect to the IBM Tivoli

 

 

subcomponent configuration verification . .

. 17

 

 

Directory Server during the Tivoli Intelligent

 

 

Tivoli Intelligent Orchestrator runtime problem

 

 

 

 

 

 

 

 

Orchestrator installation

.

56

determination

.

 

21

 

The installation of the DB2 Universal Database

 

 

Accessing the knowledge bases

. 26

 

 

Client on Windows 2003 system fails . . . .

. 56

Using the available command line tools . . . . 26

Installing the common agent and the agent

 

 

 

 

 

 

 

 

Chapter 3. Log file types

.

35

manager is not supported

.

57

The system cannot connect to the database server

 

Message logs

.

 

35

 

 

during the Tivoli Intelligent Orchestrator

 

 

Message ID format

.

 

35

 

 

 

installation

.

57

Message elements

.

 

36

 

The Microsoft Active Directory installation fails

 

57

Trace logs

.

 

37

 

 

The Microsoft Active Directory installation fails

 

 

Common Base Event logs

. 37

 

 

with invalid certificate value

.

58

 

 

 

 

iii

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IBM 51 manual Contents