IBM 51 manual Contacting IBM Software Support

4.Click the name of a fix to read the description and optionally download the fix.

To receive weekly e-mail notifications about fixes and other news about IBM products, follow these steps:

1.From the support page for any IBM product, click My support in the upper-right corner of the page.

2.If you have already registered, skip to the next step. If you have not registered, click register in the upper-right corner of the support page to establish your user ID and password.

3.Sign in to My support.

4.On the My support page, click Edit profiles in the left navigation pane, and scroll to Select Mail Preferences. Select a product family and check the appropriate boxes for the type of information you want.

5.Click Submit.

6.For e-mail notification for other products, repeat Steps 4 and 5.

For more information about types of fixes, see the Software Support Handbook (http://techsupport.services.ibm.com/guides/handbook.html).

Contacting IBM Software Support

IBM Software Support provides assistance with product defects.

Before contacting IBM Software Support, your company must have an active IBM software maintenance contract, and you must be authorized to submit problems to IBM. The type of software maintenance contract that you need depends on the type of product you have:

vFor IBM distributed software products (including, but not limited to, Tivoli, Lotus®, and Rational® products, as well as DB2 Universal Database and WebSphere products that run on Windows or UNIX operating systems), enroll in Passport Advantage in one of the following ways:

–Online: Go to the Passport Advantage Web page (http://www-306.ibm.com/software/howtobuy/passportadvantage/)and click How to Enroll

–By phone: For the phone number to call in your country, go to the IBM Software Support Web site (http://techsupport.services.ibm.com/guides/ contacts.html) and click the name of your geographic region.

vFor IBM eServer™ software products (including, but not limited to, DB2 Universal Database and WebSphere products that run in zSeries®, pSeries®, and iSeries environments), you can purchase a software maintenance agreement by working directly with an IBM sales representative or an IBM Business Partner. For more information about support for eServer software products, go to the IBM Technical Support Advantage Web page (http://www.ibm.com/servers/ eserver/techsupport.html).

If you are not sure what type of software maintenance contract you need, call

1-800-IBMSERV (1-800-426-7378) in the United States or, from other countries, go to the contacts page of the IBM Software Support Handbook on the Web (http://techsupport.services.ibm.com/guides/contacts.html) and click the name of your geographic region for phone numbers of people who provide support for your location.

Follow the steps in this topic to contact IBM Software Support:

1.Determine the business impact of your problem.

226Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide