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property. The AgentManager.properties file is in the WEB-INF/classes/resources directory of the AgentManager.war file.

2.Use the EncryptPW command to encrypt the password for each user in the Authorization.xml file. The EncryptPW command writes the encrypted password to standard output. Copy and paste the output string into the password= attribute of the <user> element.

3.Save the file.

If you cannot encrypt the passwords using the EncryptPW command, contact IBM Customer Support.

CTGEM0051E A resource manager user ID cannot added to the Authorization.xml file because the following exception occurred: exception

Explanation: An error occurred while attempting to add a resource manager user ID to the Authorization.xml file.

Administrator Response: Follow these steps to verify that the information needed to locate files and to encrypt passwords is available:

1.Ensure that the agent manager configuration file (AgentManager.properties) is in the WEB-INF/classes/resources directory of the AgentManager.war file and that the file is readable by the current user.

2.Ensure that the directory pointed to by the ARS.directory property in the AgentManager.properties file exists and is readable by the current user.

3.Ensure that the value of the REG.keyPWfile.name property in the AgentManager.properties file is the name of the registration encryption keystore file, relative to the ARS.directory location.

4.Ensure that the Authorization.xml file exists and is readable. The Registration.Manager.Authorization.Config property in the AgentManager.properties file points to the Authorization.xml file, relative to the ARS.directory location.

5.When the files and properties are correct, retry the operation that failed.

6.If the problem continues, regenerate the registration encryption keystore file and retry the operation that failed. Instructions for regenerating the keystore file are located in the agent manager documentation.

7.If the problem continues after regenerating the keystore file, contact IBM Customer Support.

CTGEM0052E A resource manager user ID cannot removed from the Authorization.xml file because the following exception occurred: exception

Explanation: An error occurred while attempting to remove a resource manager user from the Authorization.xml file.

Administrator Response: Follow these steps to verify that the information needed to locate files and to encrypt passwords is available:

1.Ensure that the agent manager configuration file (AgentManager.properties) is in the WEB-INF/classes/resources directory of the AgentManager.war file and that the file is readable by the current user.

2.Ensure that the directory pointed to by the ARS.directory property in the AgentManager.properties file exists and is readable by the current user.

3.Ensure that the value of the REG.keyPWfile.name property in the AgentManager.properties file is the name of the registration encryption keystore file, relative to the ARS.directory location.

4.Ensure that the Authorization.xml file exists and is readable. The Registration.Manager.Authorization.Config property in the AgentManager.properties file points to the Authorization.xml file, relative to the ARS.directory location.

5.When the files and properties are correct, retry the operation that failed.

6.If the problem continues, contact IBM Customer Support.

CTGEM0053E The UpdatePW program encountered an error. It was called by the command command. The exception was exception.

Explanation: UpdatePW is the Java application that provides the functions made available to users by the EncryptPW, EncryptAMProps, AuthXMLAddUser, AuthXMLRemoveUser and AuthXMLRemoveAuthType commands. UpdatePW should be invoked only by one of those commands.

This message indicates that the specified exception occurred while running the UpdatePW program. The variable command identifies the function that UpdatePW was attempting to perform. It is possible to get a null pointer exception that specifies the command "null".

Administrator Response: Follow these steps to verify that the information needed to locate files and encrypt passwords is available:

1.Ensure that the agent manager configuration file (AgentManager.properties) is in the

212Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide