IBM 51 manual Administrator Response Contact IBM Customer

Administrator Response: Contact IBM Customer

Support.

CTGEM0010E The agent manager cannot open the root private key associated with the certificate authority.

Explanation: The root private key of the certificate authority cannot be opened. This means that one or both of the key store or password stash file are missing or damaged.

System action: The certificate authority is not initialized. The certificate authority cannot generate and renew certificates, so registration requests cannot be processed.

Administrator Response: Check the CA.keyRing.name and CA.keyPWfile.name properties in the agent manager configuration file, AgentManager.properties. Make sure that the file specified by each property is in the directory specified by the ARS.directory property. If both files are present, restart the agent manager. If the problem continues, or if either file is missing, contact IBM Customer Support.

CTGEM0011E The certificate authority was not initialized.

Explanation: An error occurred while initializing the certificate authority. As a result, the certificate authority is not operational.

System action: The certificate authority was not initialized. The certificate authority cannot generate and renew certificates, so registration requests cannot be processed.

Administrator Response: Check the agent manager log and trace files for error messages and exception traces that were generated during the initialization of the agent manager. If the messages do not suggest a solution, contact IBM Customer Support.

CTGEM0012E The certificate authority did not get a block of serial numbers from the serial number table in the agent registry.

Explanation: The serial number table in the agent registry is a locked table. To improve performance when assigning serial numbers to certificates, the certificate authority does not lock the serial number table for each serial number. Instead, it gets a block of numbers and assigns new serial numbers from the block.

This message indicates that the certificate authority was unable to get a block of serial numbers from the table.

System action: The certificate authority cannot generate and renew certificates, so registration requests cannot be processed.

Administrator Response: Verify that the agent registry

database is available. If it is not in a local database, make sure that you can connect to it from the agent manager server. Look in the WebSphere trace log for the SQL error associated with this problem for additional information about the problem. Turn tracing on, if it is not already on, and restart the agent manager. If the problem continues, contact IBM Customer Support.

CTGEM0013E The following Web Services Description Language (WSDL) file was not found: file_name.

Explanation: The WSDL file specified by file_name was not found.

System action: The Web service port implementation associated with the file_name WSDL file was not initialized. The function it provides is not available.

Administrator Response: Collect the message and trace files and contact IBM Customer Support.

CTGEM0014E The following Web Services Description Language (WSDL) file cannot be loaded: file_name.

Explanation: An error occurred while loading the WSDL file.

System action: The Web service port implementation associated with the file_name WSDL file was not initialized, so the function it provides is not available.

Administrator Response: Collect the message and trace files and contact IBM Customer Support.

CTGEM0015E Use a secure connection (HTTPS) for this request.

Explanation: A client program attempted to use a TCP/IP port that is not secure to invoke an operation that requires a secure connection. This typically indicates one of the following problems:

vThe client program is using the wrong port for this request.

vThe port numbers in the agent configuration file were modified after the agent was installed.

vThe agent manager was originally configured to run in non-secure mode, but has been partially reconfigured for secure mode.

System action: In addition to logging this message in the agent manager message and trace files, the agent manager throws an exception to notify the calling program about the problem.

Administrator Response: Collect the message and trace files and contact IBM Customer Support.

Chapter 11. Tivoli Common Agent Services messages 205