v GUID

v SysInfo (Host Name, IP addr, OS Arch, OS Name, OS Ver, Java Ve r, Java VM,

Java VM Ver, CA Install Dir)

v common agent version number

v ipconfig /all (″ifconfig -a″ on UNIX or Linux)

v netstat -a

v Listing of following directories:

– base directory

– cert directory

– config directory

– installableBundles directory and subdirectories

– installedBundles directory and subdirectories

– jre directory

– lib directory

– logs directory and subdirectories

– subagents directory and subdirectories

2. System and common agent logs and other key files, as described in the

following table:

Table 14. Files included in the CASservice.zip file
File name File path
HTML service file:
CASserviceInfo.html (described above) <basedir>\
MSinfo output file (Windows only):
msinfo.txt <basedir>\
Key files from base directory:
BTCJ010200.sys
epInstall.log
<basedir>\
<basedir>\
All files from cert directory
agentKeys.jks
agentTrust.jks
CertificateRevocationList
pwd
<basedir>\cert\
<basedir>\cert\
<basedir>\cert\
<basedir>\cert\
All files from config directory:
endpoint.properties
logging.properties
nonstop.properties
smfnonstop.properties
<basedir>\config\
<basedir>\config\
<basedir>\config\
<basedir>\config\
222 Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide