IBM 51 manual File name File path Html service file, MSinfo output file Windows only

vGUID

vSysInfo (Host Name, IP addr, OS Arch, OS Name, OS Ver, Java Ver, Java VM, Java VM Ver, CA Install Dir)

vcommon agent version number

vipconfig /all (″ifconfig -a″on UNIX or Linux)

vnetstat -a

vListing of following directories:

–base directory

–cert directory

–config directory

–installableBundles directory and subdirectories

–installedBundles directory and subdirectories

–jre directory

–lib directory

–logs directory and subdirectories

–subagents directory and subdirectories

2.System and common agent logs and other key files, as described in the following table:

Table 14. Files included in the CASservice.zip file

File name	File path
HTML service file:
CASserviceInfo.html (described above)	<basedir>\
MSinfo output file (Windows only):
msinfo.txt	<basedir>\
Key files from base directory:
BTCJ010200.sys	<basedir>\
epInstall.log	<basedir>\
All files from cert directory
agentKeys.jks	<basedir>\cert\
agentTrust.jks	<basedir>\cert\
CertificateRevocationList	<basedir>\cert\
pwd	<basedir>\cert\
All files from config directory:
endpoint.properties	<basedir>\config\
logging.properties	<basedir>\config\
nonstop.properties	<basedir>\config\
smfnonstop.properties	<basedir>\config\

222Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide