Unit 5: Troubleshooting
ERROR SIGNALS
LCD MESSAGE | BEEP | ERROR CONDITION | TO CLEAR |
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MACHINE ERROR | 1 long | Machine Error | Cycle power on/off. If the former doesn’t |
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| Defective main board | work, replace board. |
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EEPROM ERROR | 1 long | EEPROM read/write error | Cycle power on/off. Reload. Replace. |
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HEAD ERROR | 3 short | Print Head is damaged | Replace print head then cycle power. |
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SENSOR ERROR | 3 short | Media meandering | Check media guides. |
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| Incorrect adjustment | Cycle power and check adjustment. |
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| Incorrcet sensor selection | Check sensor selection. |
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| Defective sensor | Replace sensor. |
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CARD R/W ERROR | 1 long | Card not installed | Install and cycle power. |
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| Invalid number | Verify, correct. |
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| Incorrect format | Format card and cycle power. |
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| Write protected | Corrrect. |
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CARD LOW BATTERY | 1 long | Memory card battery low | Replace battery and cycle power. |
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CARD NO BATTERY | 1 long | No battery inside card. | Install battery. |
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| Reformat & register card. |
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HEAD OPEN | 3 short | Print head is open | Latch print head. |
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PARITY ERROR | 3 short | Incorrect adjustment | Ensure correct settings. |
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| Incorrect cable connection | Ensure correct connection. |
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OVERRUN ERROR | 3 short | Incorrect parameter | Ensure correct settings. |
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| Incorrect cable connection | Ensure correct connection (Null Modem). |
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FRAMING ERROR | 3 short | Incorrect parameter | Ensure correct settings. |
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| Incorrect cable connection | Ensure correct connection (Null Modem). |
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BUFFER OVER | 3 short | Buffer overflow | Ensure correct settings. |
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| Near full signal is ignored | Cycle power on/off. |
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PAPER END | 3 short | Media stock exhausted | Replenish media. |
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| Meandering media | Adjust media guides. |
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| Incorrect sensor adjustment | Adjust sensor, open/close head lever. |
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MEDIA ERROR | 3 short | Incorrect media type | Ensure correct media stock. |
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| Incorrect signal. | Open/Close head lever. |
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| Defective sensor | Replace sensor. |
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CUTTER ERROR | 3 short | Cutter is jammed | Clean and cycle power. |
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| Incorrect signal | Cycle power. |
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| Defective cutter unit | Replace cutter unit. |
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DOWNLOAD ERROR | 3 short | Read/Write error | Ensure no errors in download file. |
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| No download domain | Ensure download file isn’t too large. |
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CARD COPY/FORMAT | 3 short | Read/Write copying error | Ensure no errors in copy file. |
ERROR |
| Card not installed | Ensure card is present. |
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| No copy domain | Ensure copying file isn’t too large. |
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SATO M5900RVe Operator Manual | PN 9001125A | Page |
