Troubleshooting Network Problems | Sharp MX-C300PE, MX-C300PL

3

TROUBLESHOOTING

This chapter describes troubleshooting and misfeed removal.

If you encounter a problem when using the machine, check the following troubleshooting guide before calling for service. If you cannot resolve the problem using the troubleshooting guide, turn off the main switch, disconnect the power cord from the power outlet, and contact your dealer.

If you experience difficulty using the machine, check the following troubleshooting guide before calling for service. Many problems can be easily resolved by the user. If you are unable to solve the problem using the troubleshooting guide, turn off the power switch and unplug the machine, and contact your authorised service representative.

"**-**" represents a code consisting of numbers and letters. When contacting your dealer, inform your dealer of the code that is displayed.

TROUBLESHOOTING		63
NETWORK PROBLEMS		63
The machine does not connect to the network		63
PRINTING PROBLEMS		63
The machine does not operate		63
Paper misfeed		64
Paper size for a paper tray cannot be set		64
A print job stops before it is finished		64
The display turns off		64
Lighting fixture flickers		64
The machine does not print. (ONLINE indicator (	) does not blink.)	65
The machine does not print. (ONLINE indicator (	) was blinking.)	65
Printing is slow		65
The printed image is light and uneven		65
The printed image is dirty		66
The printed image is skewed or it runs off the paper or the image is cut off		66
Wrinkles appear in the paper or the image disappears in places		66
INDICATORS AND DISPLAY MESSAGES		67
MISFEED REMOVAL		68
MISFEED IN THE BYPASS TRAY		68
MISFEED IN THE MACHINE		69
MISFEED IN THE PAPER TRAY 1		73
MISFEED IN THE PAPER TRAY 2 (Option)		73
REPLACING THE TONER CARTRIDGE		74
REPLACING THE TONER COLLECTION CONTAINER		76

62

Image 62

Sharp MX-C300PE manual Troubleshooting Network Problems, Printing Problems, Indicators and Display Messages Misfeed Removal

Contents

Operation Guide Model MX-C300P MX-C300PE MX-C300PL Introduction Name of your model, see p.6 Contents 104 Misfeed in the Paper Tray 2 Option103 105 Conventions Used in this Manual Using the ManualAbout the Manuals This manual covers the following models Model Wireless LAN MX-C300P YesDifferences Between Models Part Names and Functions Paper tray right side cover Toner cartridge Y/M/C/BkToner collection container Duplex conveyor cover Operation Panel Display Home Screen Selecting an item with the arrow keys up/down HOW to USE the DisplayUse the Back key to return to the previous setting screen Selecting an item with the arrow keys left/right Power OFF Power on and OFFPower on Power Save Modes Useable Paper Paper tray type Paper type Size Weight Capacity*1Loading Paper Plain PAPER, Special Media Bypass tray Print Side Face UP or Face DownTrays 1 to Pre-punched Left binding Letter head Pre-printed Paper that can be used for automatic 2-sided printing Paper that cannot be usedNon-recommended paper Special papers Gently lift and pull out the paper tray until it stops Loading PaperLoading the paper tray Gently push the paper tray into the machine Open out the bypass tray extension Loading the bypass trayOpen the bypass tray Important points when inserting paper in the bypass tray Important points when using envelopes Disabling Enabling Auto Tray Switching Tray SettingsChanging the Paper Size Setting of a Tray Inserting transparency film When the job is finished, press the Logout key User Authentication ModeUsing User Authentication Mode Changing the Paper Type of a Tray Key Characters that can be entered Entering CharactersCharacters That can be Entered Printer Function of the Machine Environment Printer driver type Select the printer driver of the machine Printing from WindowsPrinter Driver Properties Window Click the Preferences button Click the Print button Basic Printing ProcedureSelecting the Paper Click the Paper tab Select the paper size Menu Printing on EnvelopesClick the Paper tab Paper tray and paper type are automatically selected Printing When the User Authentication Function is Enabled Information icon Viewing Printer Driver HelpPop-up help Click the OK button Start printing Saving Frequently Used Print SettingsSaving Settings AT the Time of Printing Using Saved Settings Deleting saved settings Changing the Printer Driver Default Settings Printing from a Macintosh Selecting Paper SettingsSelect paper settings Printing Select print settings Click the Print button Select the paper size Select the bypass tray Enter your user information Select Print from the applications Start printing File menuDisplay the job handling screen Click the Print button Select the Color Mode that you wish to use Selecting the Colour ModeWhen Color Mode is set to Automatic Frequently Used Function Black and White Printing Select Color Click the Advanced tab Selecting a Print Mode SettingSelect the Print Mode TWO-SIDED Printing Print results Orientation Fitting the Print Image to the Paper Select Paper Handling Orientation is landscape Printing Multiple Pages on ONESheet Windows Macintosh Creating a Pamphlet Pamphlet Convenient Printing FunctionsConvenient Functions for Creating Pamphlets and Posters Select Printer Features Increasing the Margin Margin Shift Creating a Large Poster Poster Printing This function is only available in Windows Functions to Adjust the Size and Orientation of the Image Rotating the Print Image 180 Degrees Rotate 180 degrees ENLARGING/REDUCING the Print Image Zoom/XY-Zoom Select Zoom and click the Settings buttonSelect a mirror image setting Reversing the Image Mirror Image This function can not be used in Mac OS X 10.4/10.5 Colour Mode Adjustment FunctionSelect Layout Select a mirror image setting This function can only be used in Mac OS X Abcd Select advanced colour settings Click the Color tab Select the Image Type Select Color Select colour print settings Following colour management settings are available Functions That Combine Text and Images Adding a Watermark to Printed Pages Watermark Click the Watermarks tab Select the image stamp settingPrinting AN Image Over the Print Data Image Stamp Printing with an overlay file Creating Overlays for Print Data OverlaysCreate an overlay file Click the Edit button Create an overlay file Print Functions for Special Purposes Printing Specified Pages on Different Paper Different Paper Select Job Handling Select the retention setting Saving and Using Print Files RetentionClick the Job Handling tab Select the retention setting Convenient Printer Functions When retention is performed, the display appears as follows Printing a job stored by retention Extension Printing Without the Printer DriverFile Type Select the file that you wish to print with or key Directly Printing a File in USB Flash MemoryConnect the USB flash memory to the machine Directly Printing from a Computer Cancelling a Print JOB from the MachineChange the Machine to Offline Mode FTP Print Function Printer Driver Specification ListAppendix Windows Macintosh Printer Indicators and Display Messages Misfeed Removal Troubleshooting Network ProblemsPrinting Problems Replacing the Toner Cartridge Printing Problems TroubleshootingNetwork Problems Paper curled or damp Any other indicators turned offEnergy Save indicator blinks Paper is not loaded properly Port setting is not correct Problem Cause and solution Machine is set to off-line modePrinter driver has not been installed properly Printing is disabled Wrinkles appear in the paper or Black dots or smudges appear on the printed outputCut off Paper is not loaded properly Image disappears in places Indicators and Display Messages Message Action Misfeed Removal Misfeed in the Bypass Tray If you are unable to remove the misfed paper Misfeed in the MachineIf you were able to remove the misfed paper Be careful not to tear the misfed paper during removal Misfeed in the fusing area BMisfeed in the paper feed area a Remove the misfed paper Misfeed in the transport area C Misfeed in the Paper Tray Replacing the Toner Cartridge Open the front cover Message will be cleared and printing will be possible Place the toner collection container on a flat surface Replacing the Toner Collection ContainerPull out the paper tray Push the toner collection container in completely Install a new toner collection containerClose the front cover Replace tray List name Description Checking the Total Output Count and Toner RemainingList Print User Cleaning the Main Charger of the Photoconductive Drum Routine MaintenanceCleaning the Bypass Tray Paper Feed Roller Cleaning the Laser Unit Clean the laser unit Push down and close the laser unit cover Repeat to clean all holes in the laser unit 4 holesReplace the cleaning tool Press the Special Function key Adjusting the Display ContrastAdjust the contrast with the or key Select Display Contrast with the or key Programming AN Administrator Password Select System Settings with the or key System Settings List Administrator Settings Menu Level Level System settings, press the Home key Using the System SettingsSetting that has a checkbox, go to step Key Daylight Saving Time Wired SettingsDate & Time Set Confirmation of Network Wireless Infrastructure Wireless Access Point Account Limit Setting User AuthenticationFunction Limit Setting User Count Reset Registration Adjustment Fusing ControlFusing Cleaning Language Setting Enter Auto Power Shut-Off after the Remote Job Disable Auto Key RepeatDisable Paper Size Set Toner Save Mode Tone Adjustments Easy Calibration Configure the IKEv1 settings Return to DefaultIPsec Settings Initialize Private Data and Data in Machine When finished, close the Web pages HOW to Access the WEBConfigured in the machine About the WEB Pages About the WEB Pages for Users Default Settings/ PCL/PS Configuring the Printer Condition SettingsHOW to Configure the Settings Settings Default Settings Printer Condition Setting MenuPrinter Condition Settings Code. The setting can be changed by selecting one of four PCL SettingsPostScript settings CR return code, LF line break code, and FF page break About the WEB Pages for the Administrator Configuring Smtp and DNS Server Settings Entries will be stored Enter passwords in User Password and Admin Password When you have finished entering all items, click Submit Administrator Settings Administrator SettingsConfiguring a Setting in the Administrator Settings Click Administrator Settings in the menu frame Smtp Setup Mail Status and E-MAIL Alert SettingsInformation Setup Interface settings Click Status Message in the menu frame Status Message SetupAlerts Message Setup Click Alerts Message in the menu frame Software developed by Sharp and open source software Information on the Software License for This ProductSoftware composition Obtaining source code Trademark Acknowledgments Operation Guide