Troubleshooting, Network Problems | Sharp MX-C300PL, MX-C300PE

TROUBLESHOOTING

TROUBLESHOOTING

NETWORK PROBLEMS

Problem	Cause and solution	Page

	The LAN cable is disconnected.
	→ Make sure that he LAN cable is firmly inserted in the connectors	7
	on the machine and your computer. To connect the cable, see the	7

	"Software setup guide".
The machine does not connect to
The machine does not connect to	Is the machine configured for use on the same network as
the network.	Is the machine configured for use on the same network as
the network.	the computer?
	the computer?
	→ The machine cannot be used if it is not connected to the same	–
	network as the computer, or if it is not configured for use on the	–

	network.
	For more information, consult your network administrator.

PRINTING PROBLEMS

In addition to this section, troubleshooting information can also be found in the README files for each of the software programs. To view a README file, see "SOFTWARE SETUP GUIDE".

	Problem		Cause and solution	Page

		The machine is not plugged into a power outlet.		–
		→	Plug the machine into a grounded outlet.	–
		→	Plug the machine into a grounded outlet.

		Power switch OFF.		12
		→	Turn the power switch ON.	12
		→	Turn the power switch ON.

		The machine is warming up.
		→ The machine requires some time to warm up after the power		12
			switch is turned on. While the machine is warming up, settings	12

			can be performed but printing is not possible.

		The front cover or the side cover is not completely closed.		–
	The machine does not operate.	→	Close the front cover or the side cover.	–
		→	Close the front cover or the side cover.

The machine is in auto power shut-off mode.

→When auto power shut-off mode has activated, only the

		[ENERGY SAVE] indicator ( ) blinks; all other indicators and	12
		the display are off. The machine returns to normal operation

		when the [ENERGY SAVE] key ( ) is pressed, when a print job
		is received.

	Misfeed occurs.		68
	→	To remove the misfeed, see "MISFEED REMOVAL".


	The tray is out of paper.		16
	→	Load paper.

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Sharp MX-C300PL, MX-C300PE manual Troubleshooting, Network Problems, Printing Problems

Contents

Model MX-C300P MX-C300PE MX-C300PL Operation Guide Name of your model, see p.6 Introduction Contents 105 Misfeed in the Paper Tray 2 Option103 104 Using the Manual About the ManualsConventions Used in this Manual Model Wireless LAN MX-C300P Yes Differences Between ModelsThis manual covers the following models Part Names and Functions Duplex conveyor cover Toner cartridge Y/M/C/BkToner collection container Paper tray right side cover Operation Panel Home Screen Display Selecting an item with the arrow keys left/right HOW to USE the DisplayUse the Back key to return to the previous setting screen Selecting an item with the arrow keys up/down Power Save Modes Power on and OFFPower on Power OFF Plain PAPER, Special Media Paper tray type Paper type Size Weight Capacity*1Loading Paper Useable Paper Pre-punched Left binding Letter head Pre-printed Print Side Face UP or Face DownTrays 1 to Bypass tray Special papers Paper that cannot be usedNon-recommended paper Paper that can be used for automatic 2-sided printing Gently push the paper tray into the machine Loading PaperLoading the paper tray Gently lift and pull out the paper tray until it stops Loading the bypass tray Open the bypass trayOpen out the bypass tray extension Important points when using envelopes Important points when inserting paper in the bypass tray Inserting transparency film Tray SettingsChanging the Paper Size Setting of a Tray Disabling Enabling Auto Tray Switching Changing the Paper Type of a Tray User Authentication ModeUsing User Authentication Mode When the job is finished, press the Logout key Entering Characters Characters That can be EnteredKey Characters that can be entered Environment Printer driver type Printer Function of the Machine Click the Preferences button Printing from WindowsPrinter Driver Properties Window Select the printer driver of the machine Click the Paper tab Select the paper size Basic Printing ProcedureSelecting the Paper Click the Print button Paper tray and paper type are automatically selected Printing on EnvelopesClick the Paper tab Menu Printing When the User Authentication Function is Enabled Viewing Printer Driver Help Pop-up helpInformation icon Saving Frequently Used Print Settings Saving Settings AT the Time of PrintingClick the OK button Start printing Deleting saved settings Using Saved Settings Changing the Printer Driver Default Settings Printing Selecting Paper SettingsSelect paper settings Printing from a Macintosh Select print settings Click the Print button Select the bypass tray Select the paper size Click the Print button Select Print from the applications Start printing File menuDisplay the job handling screen Enter your user information Frequently Used Function Selecting the Colour ModeWhen Color Mode is set to Automatic Select the Color Mode that you wish to use Select Color Black and White Printing Selecting a Print Mode Setting Select the Print ModeClick the Advanced tab Print results Orientation TWO-SIDED Printing Select Paper Handling Fitting the Print Image to the Paper Printing Multiple Pages on ONE SheetOrientation is landscape Windows Macintosh Convenient Printing Functions Convenient Functions for Creating Pamphlets and PostersCreating a Pamphlet Pamphlet Increasing the Margin Margin Shift Select Printer Features This function is only available in Windows Creating a Large Poster Poster Printing Rotating the Print Image 180 Degrees Rotate 180 degrees Functions to Adjust the Size and Orientation of the Image Reversing the Image Mirror Image Select Zoom and click the Settings buttonSelect a mirror image setting ENLARGING/REDUCING the Print Image Zoom/XY-Zoom This function can only be used in Mac OS X Colour Mode Adjustment FunctionSelect Layout Select a mirror image setting This function can not be used in Mac OS X 10.4/10.5 Abcd Click the Color tab Select the Image Type Select advanced colour settings Following colour management settings are available Select Color Select colour print settings Adding a Watermark to Printed Pages Watermark Functions That Combine Text and Images Select the image stamp setting Printing AN Image Over the Print Data Image StampClick the Watermarks tab Click the Edit button Create an overlay file Creating Overlays for Print Data OverlaysCreate an overlay file Printing with an overlay file Printing Specified Pages on Different Paper Different Paper Print Functions for Special Purposes Convenient Printer Functions Saving and Using Print Files RetentionClick the Job Handling tab Select the retention setting Select Job Handling Select the retention setting Printing a job stored by retention When retention is performed, the display appears as follows Printing Without the Printer Driver File TypeExtension Directly Printing a File in USB Flash Memory Connect the USB flash memory to the machineSelect the file that you wish to print with or key FTP Print Cancelling a Print JOB from the MachineChange the Machine to Offline Mode Directly Printing from a Computer Windows Macintosh Printer Driver Specification ListAppendix Function Printer Replacing the Toner Cartridge Troubleshooting Network ProblemsPrinting Problems Indicators and Display Messages Misfeed Removal Troubleshooting Network ProblemsPrinting Problems Paper is not loaded properly Any other indicators turned offEnergy Save indicator blinks Paper curled or damp Printing is disabled Problem Cause and solution Machine is set to off-line modePrinter driver has not been installed properly Port setting is not correct Image disappears in places Black dots or smudges appear on the printed outputCut off Paper is not loaded properly Wrinkles appear in the paper or Message Action Indicators and Display Messages Misfeed in the Bypass Tray Misfeed Removal Misfeed in the Machine If you were able to remove the misfed paperIf you are unable to remove the misfed paper Misfeed in the fusing area B Misfeed in the paper feed area aBe careful not to tear the misfed paper during removal Remove the misfed paper Misfeed in the transport area C Misfeed in the Paper Tray Open the front cover Replacing the Toner Cartridge Message will be cleared and printing will be possible Replacing the Toner Collection Container Pull out the paper trayPlace the toner collection container on a flat surface Install a new toner collection container Close the front cover Replace trayPush the toner collection container in completely Checking the Total Output Count and Toner Remaining List Print UserList name Description Routine Maintenance Cleaning the Bypass Tray Paper Feed RollerCleaning the Main Charger of the Photoconductive Drum Clean the laser unit Cleaning the Laser Unit Repeat to clean all holes in the laser unit 4 holes Replace the cleaning toolPush down and close the laser unit cover Select Display Contrast with the or key Adjusting the Display ContrastAdjust the contrast with the or key Press the Special Function key Select System Settings with the or key Programming AN Administrator Password System Settings List Level Administrator Settings Menu Level Key Using the System SettingsSetting that has a checkbox, go to step System settings, press the Home key Confirmation of Network Wired SettingsDate & Time Set Daylight Saving Time Wireless Access Point Wireless Infrastructure User Count Reset User AuthenticationFunction Limit Setting Account Limit Setting Language Setting Fusing ControlFusing Cleaning Registration Adjustment Toner Save Mode Disable Auto Key RepeatDisable Paper Size Set Enter Auto Power Shut-Off after the Remote Job Easy Calibration Tone Adjustments Initialize Private Data and Data in Machine Return to DefaultIPsec Settings Configure the IKEv1 settings About the WEB Pages HOW to Access the WEBConfigured in the machine When finished, close the Web pages About the WEB Pages for Users Settings Configuring the Printer Condition SettingsHOW to Configure the Settings Default Settings/ PCL/PS Printer Condition Setting Menu Printer Condition SettingsDefault Settings CR return code, LF line break code, and FF page break PCL SettingsPostScript settings Code. The setting can be changed by selecting one of four About the WEB Pages for the Administrator Entries will be stored Configuring Smtp and DNS Server Settings When you have finished entering all items, click Submit Enter passwords in User Password and Admin Password Click Administrator Settings in the menu frame Administrator SettingsConfiguring a Setting in the Administrator Settings Administrator Settings Interface settings Mail Status and E-MAIL Alert SettingsInformation Setup Smtp Setup Click Alerts Message in the menu frame Status Message SetupAlerts Message Setup Click Status Message in the menu frame Obtaining source code Information on the Software License for This ProductSoftware composition Software developed by Sharp and open source software Trademark Acknowledgments Operation Guide